Description
The Senior Manager CSG Strategy & Operations professional will play a crucial role in supporting the continued growth of Salesforce and specifically the business planning in the Renewals organization. This role serves as the central operational lead for collaborating on the design and deployment of the annual Go-To-Market strategy for the Renewals organization in close partnership with executive leadership and collaboration with cross-functional teams. Taking into account the different needs across the business, this person will develop compelling recommendations and communicate them effectively, driving informed and data-driven decision-making and influencing key stakeholders.
Success in this role requires experience in program management, knowledge of incentive design in a SaaS company, territory management understanding, and an appreciation for how performance, policy, and psychology interact. The ideal candidate will thrive where these skills meet active partnership to deliver innovative solutions in a rapidly evolving environment — with the agility, attention to detail, and ability to hold a complex, time-sensitive program together across teams and geographies.
At Salesforce, we win together. Supporting this role is a high-performance cross-functional team, tenured executives, and strong cross-functional partner organizations all focused on executing global strategic initiatives for our business.
Responsibilities
Lead annual Go-for-Growth planning process for Global Renewals including territory carving, roster alignment, and field resource deployment.
Drive & coordinate the broader G4G execution working closely with other functional leaders from Global Incentive Compensation, GTM Planning, CSG Strategy and Analytics.
Manage research & discovery for compensation plan adjustments and recommendations.
Leverage data and insights to define and develop compelling business recommendations and communicate them effectively, driving decision-making and influencing key stakeholders.
Develop and maintain deep expertise in sales and compensation policies to proactively inform planning and ensure GTM strategy is designed with these frameworks in mind.
Serves as the primary advocate & problem solver for the field through the G4G process, triaging issues, managing late-breaking changes, and directing stakeholders to appropriate resolution paths
Communicate risk clearly and take the lead in developing resolution strategies; solicit executive involvement as required.
Partner closely with Customer Success and Sales Strategy teams to maintain alignment on G4G planning with corporate priorities, while staying ahead of changes through an active inside view.
Lead consultative engagements with business stakeholders to understand business goals, challenges and data needed to support the Incentive Compensation strategy and proactively make recommendations.
Partner with Enablement, Orchestration and Field to develop change management and communication strategies, as well as deliver training, for G4G and Incentive Compensation programs.
Develop and execute a feedback loop to intake questions and suggestions from field teams.
Provide accurate and timely reporting on Incentive Compensation results and G4G milestones to leadership, business partners, stakeholders and impacted individuals.
Experience and Skills Required:
10 years of proven track record in leading transformational change with increasing levels of responsibility, ideally in management consulting or SaaS strategy.
Excellent analytical and problem-solving skills, with the proven ability to independently pull and interpret data — translating insights into clear, actionable recommendations that drive strategic decision-making.
Effective communicator who can clearly and concisely convey complex ideas both verbally and in presentation format, comfortable in both leadership level and tactical/technical discussions.
Ability to influence and collaborate effectively with stakeholders at all levels of the organization, building strong relationships and driving consensus.
Strong understanding of Customer Success and industry trends, with relevant Salesforce certifications being a plus.
Ability to thrive in a fast-paced, dynamic environment, managing multiple priorities simultaneously and delivering high-quality results within established timelines.
Self-motivated, proactive, and results-driven mindset with a focus on continuous improvement.
For roles in San Francisco and Los Angeles: Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.