Description

Customer Outcome Executive - Sports & Entertainment

Salesforce is seeking a senior, commercially driven leader to join our UKI Chief Customer Office (CCO) team in a pivotal new role. As a Customer Outcome Executive, you will be the 'tip of the spear' for a new proactive success motion, acting as the key orchestrator between the sales vision and post-sale value realisation. You will operate at the intersection of sales and customer success, ensuring that our customers realise measurable value from their Salesforce investments, starting from day one and continuing throughout the lifecycle. This is a high-impact, quota-carrying role where you will lead a new, proactive customer success motion focused on driving adoption, improving customer health, and unlocking long-term growth.

What You’ll Do

• Partner with Sales on strategic, high-value opportunities

  Define and embed a clear, customer-aligned path to value from Day 1

• Ensure success plans are well-resourced, measurable and agreed upfront with customers

• Set the foundation for strong adoption, realised value, and retention

• Take ownership of a portfolio of priority and at-risk customers

• Diagnose challenges such as low adoption, high shelfware and/or under-realised value

• Lead cross-functional recovery strategies

• Stabilise accounts and position them for renewal and expansion

• Own a services-focused quota, including Signature Success, Premier Success and Advisory Services

• Unlock incremental value across your customer portfolio

Who You Are

• A trusted executive-level advisor with strong commercial acumen

• Experienced in driving customer value realisation in complex environments

• Comfortable operating across pre-sale and post-sale motions

• Skilled at influencing and aligning cross-functional stakeholders

• Energised by building new approaches and scaling them

• Able to thrive in ambiguity and fast-evolving environments