Description

We're looking for a Senior Benefits and GTA/LOA Specialist to join our Employee Success team, a group of HR professionals dedicated to building a world-class employee experience at Salesforce. In this role, you will serve as a key member of our People Services team, providing expert benefit administration and employee support. You’ll leverage best practices and a deep understanding of our programs to ensure accurate and impactful delivery of all benefit programs and procedures, helping our employees do the best work of their lives.

Responsibilities:

- Act as the primary liaison for benefits and GTA/LOA queries with employees, providing expert advice, guidance, and clarification by interpreting and applying a deep understanding of employee benefits, Salesforce policies, and relevant regulations.

- Recommend effective and timely solutions for any core Benefits, Time Tracking and Leave of Absence queries from the employees and stakeholders

- Function as a thought partner with global stakeholders to design and improve processes and systems.

- Build and maintain good working relationships with global benefits/GTA program managers

- Maintain a good working relationship with benefits vendors and partners both locally and globally for any operational process and queries

- Manage effective and efficient benefits vendor queries via benefits vendor dashboard and any other internal Salesforce tools including Workday and Peopleforce

- Work to create seamless, end-to-end employee experiences for complex, high-visibility Benefits and Leave of Absence (LOA) programs that meet both tactical and strategic business needs.

- Track, report, and analyze employee case trends using our case management system to identify common pain points and root causes.

- Actively proposing automation and optimization for any benefits administration using Salesforce-on-Salesforce tools

- Leverage any data insights from the dashboard to recommend solutions and inform business decisions for improving service delivery.

- Lead or participate in implementation of benefits/GTA/LOA projects and programs roll out

- Serve as an evangelist for the shared services delivery model, helping to drive continued adoption and efficiency.

- Consults with Benefits COE, Payroll, ESBPs, Legal/Compliance team as necessary.

- Maintain the highest level of confidentiality for all employee information in accordance with regulations, ensuring all benefit administration and related practices are compliant and secure.

Job Requirements:

- Minimum 3 years’ experience in human resources, including benefit administration & vendor management experience, preferably within a fast-paced, high-growth technology company

- Degree or equivalent relevant experience required.

- Prior experience with working in a centralized human resource function preferred.

- Experience in case management and working with Workday

- Ability to build, develop, implement and engage in new service delivery approaches

- Demonstrate ability to navigate successfully within ambiguity, multiple priorities and a constantly changing environment

- Adept understanding of client motivations and business pain points; leverages inputs to influence business decisions,

- Has interest in AI and human/agent collaboration

- Ability to manage high volume of employees cases

- Strong conflict resolution and problem-solving skills

- Ability to work in a diverse work environment with ambiguity and multiple priorities

- Ability to work effectively independently and in a team environment

- Strong professional verbal and written communication