Description

Credit & Collections Analyst

Location: Singapore

The Credit & Collections Analyst manages a portfolio to support financial health and maintain positive customer relationships. Based in Singapore, this role involves evaluating account status and resolving billing inquiries through objective analysis. This position requires a proactive approach to problem-solving in a dynamic environment, collaborating with Sales Operations and internal stakeholders to facilitate payments and contribute to process improvements.

Responsibilities:

• Collection Management: Contact customers via email and phone regarding outstanding balances in accordance with the Invoice Collection and Account Suspension Timeline.

• Account Evaluation: Use established criteria to evaluate account solvency and payment status.

• Payment Support: Provide necessary documentation, such as invoices and payment instructions, to facilitate timely customer payments.

• Collaboration: Partner with Sales Operations, Sales teams, and internal stakeholders to resolve billing disputes.

• Issue Escalation: Identify and report accounts with significant payment challenges to Collections and Sales management.

• Policy Compliance: Perform collection activities in line with company policies, including account suspensions for delinquent accounts and providing data to the Write-Off and Bad Debt team.

• Reporting & Projects: Provide portfolio reports to management and contribute to assigned process improvement initiatives.

Ideal Skills & Experience:

• Education: Bachelor’s degree or an equivalent combination of education and experience.

• Experience: Minimum of 2 years of credit collections experience in a high-growth environment.

• Market Knowledge: Experience in collections within the EMEA market (3+ years preferred).

• Communication: Proficiency in English (verbal and written); proficiency in an additional local language is beneficial.

• Professional Skills: Ability to manage various customer interactions and work effectively within a team.

• Time Management: Ability to work independently, manage multiple priorities, and meet deadlines with accuracy.

• Technical Skills: Proficiency in Microsoft Office Suite; knowledge of Salesforce systems is beneficial.

• Project Contribution: Experience contributing to process improvement or project management initiatives.

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