Description

As a Customer Success Manager (CSM) Senior Associate at Salesforce, you will serve as a trusted advisor and primary post-sale partner for a portfolio of customers leveraging Informatica-powered data management and integration solutions. Based in Japan, you will work closely with enterprise customers to drive adoption, maximize value, and ensure long-term success on the Salesforce platform.

You will combine deep knowledge of Informatica products (including data integration, data quality, and MDM capabilities), and a strong understanding of the Japanese business landscape to deliver tailored success strategies that align with each customer's unique goals.

What you'll do:

• Build and sustain trusted, strategic relationships with key customer stakeholders — from business users to C-suite executives — within the Japan market
• Design and execute customized Customer Success Plans aligned to Informatica product adoption milestones and business outcomes
• Lead regular success reviews, health checks, and Executive Business Reviews (EBRs) — conducted in Japanese and/or English as required
• Proactively identify adoption risks and collaborate cross-functionally with Sales, Support, Product, and the Informatica partnership team to resolve them
• Act as the voice of the customer — channeling feedback to Product and Partnership teams to influence the Informatica roadmap
• Drive renewal readiness by consistently demonstrating and quantifying business value throughout the customer lifecycle
• Support regional initiatives and contribute to the broader Japan CSM community of practice

What we're looking for:

• 5–7 years of experience in Customer Success, Account Management, or a related post-sale role, preferably in the enterprise SaaS or data management space
• Hands-on knowledge of Informatica products (IICS, PowerCenter, MDM, Data Quality, or similar) strongly preferred
• Solid understanding of data integration, data governance, and enterprise data architecture concepts
• Proven ability to manage executive-level relationships within Japanese enterprise accounts
• Business-level proficiency in Japanese (written and spoken); English proficiency required
• Strong EBR facilitation, success planning, and stakeholder communication skills
• Experience working in or with the Japan market