Description
Our Public Sector business empowers government agencies to modernize services, strengthen trust, and deliver mission-critical outcomes using the power of the #1 AI CRM. We build secure, scalable, and compliant solutions that create trusted digital experiences — driving efficiency and helping agencies connect with their global customers and constituents in powerful new ways.
Salesforce's Digital Enterprise Technology (DET) organization is looking for a Product Manager to lead the vision and strategy for our FedRAMP High compliant, customer-facing Digital Success solution. This is a high-visibility role where you will help Federal agencies maximize their Salesforce investment through a secure, digital-first support experience — bridging cutting-edge AI capabilities with the rigorous compliance standards of the U.S. Federal Government.
Your Impact:
Drive Strategy & Roadmap: Own the end-to-end product vision for a compliant Federal Digital Success platform, ensuring it meets the needs of Federal and Public Sector customers.
Navigate Complex Compliance: Lead the charge on delivering capabilities within FedRAMP High, ITAR, IL4/IL5, and NIST frameworks.
Collaborate & Influence: Partner with Engineering, Security, Legal, and Federal Success teams to align product decisions with authorization boundaries.
Execute with Agility: Define and prioritize the product backlog, translating complex customer needs into actionable epics, user stories, and acceptance criteria.
Champion "Customer Zero": Use our own products to solve complex problems in a regulated context.
Drive Compliance: Participate in Authority to Operate (ATO) and audit readiness, managing product-side artifacts and ensuring milestone accountability.
Measure Success: Establish and track KPIs to monitor adoption, support deflection, and overall customer mission success.
Required Skills:
5–8 years in Product Management, with 2–3 years in regulated or compliance-driven environments (Federal, Healthcare, or FinServ).
Demonstrated experience with customer-facing portals or digital self-service platforms.
Working knowledge of FedRAMP, NIST, and/or DoD Impact Levels and how they dictate architecture.
Strong command of Scrum methodologies with hands-on experience owning a backlog from discovery to delivery.
Ability to distill technical or regulatory concepts for executive stakeholders and non-technical audiences alike.
Preferred Skills:
Prior experience with Salesforce Government Cloud (GovCloud) architecture.
Familiarity with Agentforce, Salesforce Help, or Trailhead Academy.
Background in UX/UI or human-centered design within a government context.
Experience with digital transformation for civilian agencies, the DoD, or the Intelligence Community.
Fluency in the following: Cursor, Claude, Linear, Gemini.