Description

Job Details

Role Overview

The Director of Strategy & Operations leads strategic programs and drives alignment across Product, GTM, Operations, and other key stakeholders for the Agentforce Process Automation & Intelligence team. This role is responsible for running the operating cadence, performance management, and cross-functional alignment. Acting as a key partner to leadership, this role translates strategy into action and ensures the organization is moving in a unified direction.

Key Responsibilities

Run the Business

• Build planning processes, decision frameworks, and governance using AI-first principles

• Identify, prioritize, and deploy agent-based workflows and automation to eliminate manual work and enable scalable execution

• Own monthly operating cadence (business reviews, KPI tracking)

• Define and evolve key metrics aligned to business goals

• Ensure teams are operating against clear priorities

• Synthesize performance into clear insights and actions

• Drive executive-level discussions and decisions

• Partner with Business Operations to translate needs into systems

Strategic Programs

• Own and drive execution of the org’s highest-priority, cross-functional initiatives

• Lead complex programs spanning Product, GTM, and Operations

• Identify risks, dependencies, and trade-offs; proactively drive resolution

• Ensure initiatives deliver against defined business outcomes

Cross-Functional Alignment

• Align priorities across Product, Sales, and Operations to ensure cohesive execution

• Partner with functional leaders to resolve gaps, overlaps, and competing priorities

• Drive clarity in roles, ownership, and decision-making across teams

• Develop solutions to problems independently

Executive Partnership & Decision Support

• Act as a trusted advisor to leadership on key strategic decisions

• Structure ambiguous problems and provide clear recommendations

• Build executive-level narratives and materials to support alignment

Qualifications:

• 8–12+ years in Strategy, Operations, Consulting, or Program Leadership

• Strong analytical and business acumen, with a demonstrated ability to manage and lead complex central functions and cross-functional teams

• Strong project management skills, with the ability to prioritize and drive success across multiple large-scale initiatives

• Proven ability to identify and apply AI, automation, or agent-based solutions to real business challenges, with a focus on eliminating manual work and enabling scalable operations

• Ability to succeed in a collaborative, fast-paced environment; ability to remain flexible and adjust on the fly to new demands and respond with a sense of urgency

• Ability to influence senior stakeholders

• Excellent written and oral communication skills; able to convey complex ideas in a strategic and concise fashion

• Comfortable operating in ambiguity and fast-paced environments

• Experience in high-growth or startup-like environments preferred

For roles in San Francisco and Los Angeles: Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.