Description
Employee Success (ES) is made up of human resources (HR) professionals who come together to continue to build Salesforce with a goal of helping our employees do the best work of their lives. In Employee Success, we attract and retain the top talent critical to building out our organization with the Ohana style treatment. Whether we are recruiting the next great candidate for our company, building out new programs, or refining our current operations, Employee Success is passionate about the design, development and delivery of a world-class employee experience, which allows Salesforce to deliver a world-class customer experience in the market.
The Sr. People Specialist is a member of a globally diverse team providing guidance and assistance to geographically dispersed employees using the latest Salesforce technology. The successful candidate has strong organizational skills with a high attention to detail, outstanding time management and communication skills, a commitment to exceptional customer support, and the ability to build relationships at every level of the organization. This person must be comfortable dealing with highly sensitive and confidential matters. Our ideal candidate enjoys working in dynamic and high-growth environments and is interested in gaining exposure to a variety of HR disciplines.
Provide guidance and direction to employees and managers regarding company HR policies and procedures that champions the company’s vision, values and culture.
Recommend effective solutions for addressing workplace concerns and escalate as applicable to Employee Relations Managers for further investigation.
Support business partners on employee inquiries by interpreting policies and providing consistent practices
Maintain accurate, timely, and required documentation of activities to ensure quality employee records and metrics.
Collaborates with other centers of excellence such as Employee Relations, Benefits, and Talent Development.
Routinely exercises judgment within broadly defined policies and practices.
Recommends or takes appropriate actions to address concerns as needed.
Provides front-line support in the prevention, resolution, and referral of employee questions or concerns.
Create and implement internal team procedures while identifying opportunities for continuous improvement.
Exercise sound judgment and expertise within broadly defined policies and practices.
Consult and build relationships with all levels of operational management and ES team members.
Job Requirements
4+ years of experience consulting on human resources policies and processes with employees and managers
Bachelor’s degree required or equivalent
Prior experience as an HR Generalist ideal
Prior experience in a centralized HR department or shared services organization preferred
Experience with case management systems and Workday preferred.
Ability to manage a high volume of employee cases
Experience applying company policies and procedures
Strong conflict resolution skills
Ability to work effectively in a virtual team environment
Strong professional verbal and written communications