Description
Customer Success Manager, Associate — Bangalore, India (Informatica Products)
As a Customer Success Manager (CSM) Associate at Salesforce, you will serve as a trusted advisor and primary post-sale partner for a portfolio of customers leveraging Informatica-powered data management and integration solutions. Based in Bangalore, you will manage a global book of business, partnering with enterprise customers across multiple geographies and time zones to drive adoption, maximize value, and ensure long-term success on the Salesforce platform.
You will combine deep knowledge of Informatica products (including data integration, data quality, and MDM capabilities), Salesforce platform expertise, and the ability to navigate diverse cultural and business environments to deliver tailored success strategies that align with each customer's unique goals.
What you'll do:
Build and sustain trusted, strategic relationships with key customer stakeholders — from business users to C-suite executives — across global enterprise accounts
Design and execute customized Customer Success Plans aligned to Informatica product adoption milestones and measurable business outcomes
Lead regular success reviews, health checks, and Executive Business Reviews (EBRs) with customers across multiple time zones
Proactively identify adoption risks and collaborate cross-functionally with Sales, Support, Product, and the Informatica partnership team to resolve them
Act as the voice of the customer — channeling feedback to Product and Partnership teams to influence the Informatica roadmap
Drive renewal readiness by consistently demonstrating and quantifying business value throughout the customer lifecycle
Flexibility to work in rotational or extended shifts to support customers across Americas, EMEA, and APAC time zones as needed
Collaborate with global CSM teams and contribute to the worldwide CSM community of practice
What we're looking for:
5–7 years of experience in Customer Success, Account Management, or a related post-sale role, preferably in the enterprise SaaS or data management space
Hands-on knowledge of Informatica products (IICS, PowerCenter, MDM, Data Quality, or similar) strongly preferred
Solid understanding of data integration, data governance, and enterprise data architecture concepts
Proven ability to manage executive-level relationships with global enterprise accounts across diverse cultures and geographies
Excellent communication skills in English — clear, confident, and effective across written and verbal formats with international stakeholders
Strong EBR facilitation, success planning, and stakeholder management skills
Comfortable working in a fast-paced, global environment with rotational shift requirements to accommodate customers in different time zones (Americas, EMEA, APAC)
Familiarity with Salesforce CRM or Salesforce platform certifications is a plus
Experience working with global enterprise customers across sectors like BFSI, manufacturing, retail, or IT/ITeS is highly valued
Working Hours:
This role is based out of our Bangalore, India office
Candidates must be flexible to work in rotational shifts to support a worldwide customer base spanning Americas, EMEA, and APAC time zones
Shift schedules will be communicated in advance and may include early morning or late evening hours