Description

As the Senior Manager, Global Mental Health & Wellbeing, you won’t just manage programs—you’ll architect the future of how we care for our people. You will lead our most critical mental health and family support pillars for a diverse global workforce, as well as be a catalyst for team evolution. We are looking for a pioneer who pairs deep subject matter expertise with a passion for AI experimentation. You will optimize our workflows, test new ways of working, reimagine employee journeys through our programs, and help our team become our most efficient, tech-forward selves while delivering world-class employee experiences.

Primary Responsibilities

Program Strategy & Management

• Portfolio Ownership: Drive the success of flagship programs in the US and Globally

• Enterprise Initiatives: Embed wellbeing into the talent life cycle, focusing on "moments that matter" to ensure support is proactive rather than reactive.

• Strategic Partnership: Be in lockstep with the International Mental Health Lead to ensure consistency in shared global programs and the acceleration of work.

• Healthcare Optimization: Partner with the AMER Healthcare team to drive data-based initiatives that advance our mental health strategy and optimize population health in the US.

• Vendor Excellence: Manage external providers and lead QBRs with powerful insights; manage high-value contract negotiations and ensure strict SLA adherence.

• Strategic Design: Annually audit the portfolio against business needs and budget, recommending data-driven design enhancements to stay ahead of market trends.

• Cross-Functional Partnership: Collaborate with Local Benefits, Health & Safety, Legal, Finance, and Marketing to ensure programs are thoughtful and compliant. Partner with Benefits Delivery to improve the global employee experience.

• Advocacy & Collaboration: Represent the team in high-level public forums and provide hands-on support for milestone initiatives like May Mental Health Month and World Mental Health Day.

Operational Excellence & AI Innovation

• AI-Driven UX Transformation: Identify friction points in how employees interact with our offerings and leverage AI to design a more intuitive, personalized, and seamless engagement journey.

• Process Innovation: Act as the functional lead to identify, design, and implement efficiency initiatives within the Wellbeing team using AI and automation.

• Data-Driven Evolution: Translate complex program data (utilization, clinical outcomes, sentiment) into actionable strategies and compelling business cases for senior leadership.

Who You Are

• The Strategist: You understand that supporting mental health goes beyond "table stakes" programs; you build systemic environments where employees and managers flourish.

• The UX Optimizer: You enjoy "looking under the hood" of the employee experience to find ways for both the team and the workforce to work smarter, not harder.

• The AI-First Pioneer: You proactively explore how AI can modernize legacy processes and employee journeys. You are comfortable with an "experiment-and-learn" approach, moving with speed and agility while ensuring that data integrity and employee privacy remain non-negotiable.

• The Collaborative Partner: You excel at building relationships in a matrixed environment where shared ownership and cross-functional influence are key.

• The Go-Getter: You are resourceful, taking the initiative to figure things out independently and executing with urgency and high standards.

Required Experience & Skills

• 10+ years of progressive experience in global workplace wellbeing, Global Benefits, or program management, with a track record of designing and implementing impactful mental health strategies

• Certifications (preferred): Relevant certifications such as Mental Health First Aid, or professional clinical/coaching credentials.

• Expert Program Design: Deep expertise in implementing and optimizing global programs, including strong vendor management, contract negotiation, and budget oversight.

• Advanced Analytics: Demonstrated ability to translate complex data into executive-level recommendations and compelling business cases.

• Executive Communication: Exceptional presentation skills with the ability to influence senior stakeholders and cross-functional partners (Legal, Finance, ER).

For roles in San Francisco and Los Angeles: Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.