Description
Job Title: Director, Portfolio & Technical Program Management
Location: Indianapolis, IN
About the Role
The Director of Portfolio & Technical Program Management (TPM) will lead enterprise-scale portfolio governance and execution across one or more product & engineering sub-pillars in Digital Enterprise Technology’s (DET) Salesforce on Salesforce (SFonSF) organization. This leader will drive strategic alignment, execution rigor, and operational excellence across complex, multi-cloud programs—particularly across platform, AI, Agents, and enterprise transformation initiatives.
You will oversee a high-performing organization of Technical Program Managers responsible for delivering large, cross-functional initiatives spanning products such as Quote to Cash, Orders, Entitlements, Provisioning, and AI/Agent-driven capabilities. This role requires deep expertise in scaling SaaS platforms, leading through influence, and building world-class program management disciplines in a fast-paced, innovation-driven environment.
Your Impact - Responsibilities
Portfolio Strategy & Governance
Define and operationalize portfolio management frameworks that align investments to Salesforce’s highest value strategic priorities.
Partner with Product, Engineering, and Executive leadership to prioritize initiatives, manage capacity, and optimize ROI.
Establish portfolio health metrics, OKRs, risk frameworks, and executive reporting mechanisms.
Lead quarterly and annual planning cycles across multiple product portfolios.
Technical Program Leadership
Drive execution of large-scale, cross-cloud technical programs including AI platform capabilities, infrastructure modernization, and platform scalability initiatives.
Ensure technical alignment across architecture, security, reliability, compliance, and data governance.
Proactively identify dependencies, risks, and systemic execution bottlenecks across global teams.
Team Leadership & Culture
Lead a team of TPMs. Multiply talent: Actively mentor and develop leaders in your organization.
Build, mentor, and scale a best-in-class TPM organization. Including multiple direct reports of TPMs.
Create clear career paths, conduct regular coaching, and manage performance aligned to Salesforce high standards of performance and delivery.
Foster a culture of accountability, transparency, collaboration, and operational excellence.
Executive Partnership
Serve as a trusted advisor to Sr. Director, VP, and SVP stakeholders internal to SFonSF Technology and across our business teams of stakeholders.
Drive data-driven executive decision-making through clear dashboards and portfolio analytics.
Lead executive-level reviews, including program core team cadences and executive steering committees.
Operational Excellence
Champion standardized program management and work management tooling, governance, and best practices across global teams.
Champion scalable Agile, SAFe, and hybrid delivery models appropriate for enterprise SaaS delivery.
Improve predictability, time-to-deliver, and cross-domain functional outcomes.
Minimum Qualifications
10+ years of program management experience with a proven track record of delivering business value.
Bachelor's degree in Computer Science, Engineering, or related technical field, or equivalent practical experience in technical leadership
10+ years of program management experience with a proven track record of delivering business value.
Leadership experience with demonstrated ability to develop and mentor others.
Proven track record delivering complex, multi-product, enterprise-scale programs.
Demonstrated ability managing large technology portfolios with complex operational aspects.
Experience engaging SVP-level stakeholders as a trusted advisor.
Strong financial and operational literacy.
Experience connecting technology delivery output to business outcomes and market impact.
Experience leading annual planning, capacity modeling, and investment prioritization at scale.
Cross-functional expertise required; Ability to navigate complex structures beyond your team, understanding how Technology, Product, Sales, Finance, Legal, and Revenue operate.
What Success Looks Like
This role directly influences Salesforce’s ability to scale innovation, accelerate AI and Agentic platform capabilities, and deliver predictable enterprise outcomes across its global product portfolio. The Director will help shape how Salesforce builds, funds, and executes its most critical strategic initiatives.
We’ll measure success through:
Business impact clarity - clear line of sight from corporate strategy to delivery of strategic technology initiatives
Improved Delivery predictability across our technology portfolio. Increased on-time, on-scope program delivery across complex, cross-cloud initiatives.
Cross-functional alignment and reduced organizational friction. Reduced cross-team dependency friction and faster decision velocity.
Organizational Maturity & Talent development with a high-performing TPM bench with clear role clarity and career progression.
Executive confidence in our delivery commitments with a clear, concise executive communication that enables faster, higher-quality decisions.
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