Description

The Field Service Specialist Solution Engineer is responsible for envisioning and presenting innovative Salesforce solutions that take the field service management (FSM) market to new heights. The ideal candidate brings strong technical and sales skills that establish credibility both with internal stakeholders and with external customers and partners. Although HLS (Health & Life Sciences) is the primary market, the Solution Engineer may have to cover other industries.

Our team engages across the sales organization to develop transformational visions using Salesforce technology while overcoming technical objections within complex sales campaigns. The ideal candidate is a collaborative team member, an enabler of the broader Solution Engineering and sales teams, and a deep subject matter specialist within the Salesforce Field Service product suite.

Join a team that works hard, ensures team success, and makes sure we're having fun along the way.

Your Impact

• Evangelize Salesforce Field Service and Scheduler value to customers (including C-level executives and IT) and field sales teams

• Assess business and operational impact of technology adoption; deliver findings including key pain points, proposed solutions, and ROI

• Contribute to the development of technical sales strategy

• Configure and demonstrate visionary, tailored solutions that closely reflect each customer's unique business

• Discuss and propose solution architecture that includes field service components such as mobility, scheduling, optimization, inventory management, back-office integration, and workflow process definition

• Work effectively in a matrix organization alongside Account Executives, Service SE leads, and implementation partners

• Execute enablement activities: webinars, best practices sharing, knowledge sessions

• Collaborate with Field Sales teams, Account Executives, and Product Management to establish credibility and trust with customers

Required Qualifications

• B.S. in Computer Science, Software Engineering, MIS, or equivalent work experience

• Deep functional understanding of field service operations and processes (work order management, scheduling, dispatch, mobile workforce, asset management)

• Previous experience as a Sales Engineer or Architect for a CRM, ERP, or EAM company — preferably within the FSM domain

• Excellent presentation skills with strong client-facing and consulting abilities

• Application configuration experience (hands-on setup and configuration of CRM/FSM solutions)

• Ability to work as part of a team to solve technical problems in varied environments

• Ability to multi-task, thrive in a fast-paced team environment, work under tight deadlines, and take ownership of problems

• Curiosity and energy — ability to understand customers' true pain points and apply solutions creatively to establish a differentiated architecture

Preferred Qualifications

• Experience with Salesforce Field Service (Lightning), Service Cloud, and/or Experience Cloud

• Understanding of the broader Salesforce platform and product suite

• Field service management application experience: ClickSoftware, Microsoft Field Service, IFS, ServiceMax, Oracle TOA

• Back-office / ERP system understanding: order management, asset management, work order management, warehouse management

• Experience with or interest in AI, Agentforce, automation, and machine learning use cases in field service (e.g., Pre-Work Briefs, Voice-to-Form, Post-Work Summaries, AI-Based Scheduling)

• Contact center or WFM solution experience (Amazon Connect, Genesys, Verint, NICE, Calabrio)

• Basic experience with HTML/CSS, web technologies, or integration/API concepts

• Willingness to travel (Less than 10%)

For roles in San Francisco and Los Angeles: Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.