Description

The Salesforce Associate Renewal Manager is responsible for owning and executing a portfolio of renewal contracts in an assigned territory. Renewal Managers partner with internal stakeholders such as Sales and Customer Success & Growth (CSG) organizations to secure every renewal. They are responsible for minimizing financial attrition, locking in the most favorable terms, identifying growth opportunities Renewal Managers are responsible for ensuring that customers are set up for success while maximizing the financial results for Salesforce.

Responsibilities:

- Develop and execute win/win negotiation strategies for small account contract renewals that maximize contract value while

protecting and enhancing customer trust.

• Own and manage the renewals process in collaboration with the account teams

Collaborate with internal resources such as Customer Success, Account Executives, and Sales Operations to ensure successful renewals

• Identify customer requirements, uncover roadblocks, and manage the renewal to completion

• Communicate risk clearly and take steps to mitigate

• Accurately maintain and accurately forecast a rolling 90 day forecast of renewals in your territory

Required Skills/Experience:

2+ years of demonstrated success in a Sales, Operations, or Account Management capacity with a focus on negotiating

contracts

• Possess negotiation skills that allow for value-based contract negotiations with customer billing contact

Strong process management and ability to manage a high volume of transactions and tasks.Customer management

experience

Desired Skills/Experience:

• Knowledge of salesforce.com product and platform features, capabilities, and best use

• Experience with an enterprise CRM or customer service application. Experience with salesforce.com a significant plus.

• Ability to manage transactions through every stage

Leadership Qualities:

PASSION: Passionate about Customer Success

BEGINNERS MIND: Always learning, approaches each interaction with open mind, great listener and hands-on

URGENCY: Ability to move fast and drive business value and results

OHANA: Embodies Aloha culture: A team player that everyone enjoys working with and has a generous heart

TRUST: Trust the company’s core values

ADAPTABLE: Excels in high levels of uncertainty and change