Description

We are seeking a Director of Product Management to accelerate customer momentum on MuleSoft Agent Fabric. Enterprises are adopting Agent Fabric to discover, govern, and orchestrate the agents running across their cloud estate, and the next phase of growth is about deepening that adoption: more use cases, more workloads, more customers running it as core infrastructure. You will own the 3–5 month adoption plan that gets us there, working through the product itself, the field, and the customers.

This is an individual-contributor PM role built around two unusually heavy commitments: time spent hands-on with strategic customers, and time spent embedded with the field. You will sit alongside AVPs, RVPs, SEs, and the Adoption team, joining their customer calls, walking deal cycles, and turning what you hear in the field into the next 3–5 months of product investment. You will partner closely with the Agent Fabric platform PMs upstream and the field-facing Adoption team downstream. Your leverage comes from depth, proximity, and trust.

Key Responsibilities

• Adoption Plan Ownership: Own a rolling 3–5 month adoption plan for Agent Fabric. Decide which onboarding gaps, first-value moments, and friction points get fixed next, and ship them continuously.

• Field Leadership Partnership: Stand up a deep, durable partnership with field leadership across Adoption, Solutions Engineering, AVPs, and RVPs. Be the PM field leadership trusts to unlock strategic deployments.

• Hands-On Customer Time: Engage directly with strategic customers, in their environments and on their working sessions. Pressure-test the product against real deployments and bring that signal back into the plan.

• Adoption Trends as Input: Read the adoption funnel and customer progression patterns the way other PMs read a backlog. Identify where customers consistently stall, and build the product changes that unstick the pattern, not just the account.

• Cross-Functional Influence: Partner with Engineering, UX, Product Marketing, and the Adoption team to convert "no-brainer" gaps into shipped product in weeks. Act as a force multiplier across MuleSoft and the broader Salesforce ecosystem.

• Market Influence: Represent Agent Fabric's adoption story at industry events, executive briefings, and with strategic customers and analysts.

Requirements

• Experience: 10+ years in Product Management, with a proven track record of leading complex, platform-scale products in the enterprise software space (SaaS, iPaaS, or Cloud Infrastructure).

• Field-Facing Operator: A consistent track record of working hand-in-glove with field organizations — Sales, SE, CSG, or Adoption — and using that proximity to drive product decisions. You are not a PM who visits the field; you are a PM the field considers one of their own.

• Hands-On with Customers: Comfortable being the PM in the room with a customer architect. Proven ability to translate direct customer engagement into shipped product.

• Strategic Thinking on Short Horizons: Ability to own a clear adoption thesis and translate it into a tangible 3–5 month plan that thrives in a high-growth, rapidly evolving environment.

• Technical Depth: Deep understanding of API-led connectivity, orchestration, and the emerging AI/LLM ecosystem. Familiarity with autonomous agent frameworks and AI governance is a significant plus.

• AI, Agents, and MCP (Big Plus): Hands-on experience with modern AI systems, autonomous agents, agent frameworks, and the Model Context Protocol (MCP) ecosystem is a significant differentiator. Comfort discussing agent design patterns, tool use, and agent-to-agent orchestration with both customers and engineers.

• Adoption Fluency: Demonstrated experience reasoning about activation, time-to-value, production conversion, and adoption trends as first-class product inputs.

• Collaboration: Exceptional ability to navigate and influence a matrixed organization. You are a builder of bridges, both technically and culturally.

• Customer Centricity: A passion for understanding customer pain points and a relentless drive to build solutions that solve "the impossible" for the world's largest enterprises.

• A related technical degree required.

In office expectations are 36 days/a quarter to support customers and/or collaborate with their teams.