Description

VP, Engineering, Agentforce Field Service

Our Agentforce Field Service Operations organization is looking for a VP of Engineering to lead the next generation of our rapidly growing product line. As an industry-leading Field Operations product, our core scheduling and optimization technology and the offline-first field worker mobile application are focused on making businesses dramatically more productive and boast incredible customer retention.

We are currently undergoing a massive transformation to pioneer Agentic Field Operations. In this high-impact, highly visible role, you will drive AI-first solutions at scale, transforming the industry in Workforce management, work and asset scheduling – in field and in office, Voice-Directed Experiences, advanced reporting and insights for Scheduling Agents and Operations Managers.

In this role, the VP of Engineering will manage, grow, and inspire a world-class, globally distributed team of software engineers and leaders. Partnering closely with Field Service leadership, you will be responsible for bringing new, industry-leading product capabilities to market, enabling innovation, and delivering an exceptional customer experience (CX).

Responsibilities:

• Direct the Salesforce Field Service Cloud Engineering group—mentoring, growing, and running a world-class, highly productive, inclusive, and distributed engineering organization.

• Own the execution of current and future key initiatives, such as Agentic oversight and Voice-Directed Experiences, Scheduling Agents, and AI-First Systems at scale.

• Implement best engineering management practices, including with AI, across a global, matrixed structure, working closely with international teams to drive cohesive execution with AI productivity.

• Be deeply plugged into our customers' needs. Closely partner with the product organization to build a vision and roadmap that meets business goals and revenue targets.

• Be deeply involved in driving architecture, execution, and delivery. Make and own critical decisions and be proactive in foreseeing and resolving issues.

• Build organizational capability by recruiting and retaining outstanding talent. Foster a culture of technical excellence, service ownership, and high-impact delivery.

• Collaborate with the Field Service Cloud go-to-market team to prioritize and drive the product vision into the market.

Required Qualifications:

• 12+ years of engineering leadership experience in building and leading impactful software engineering teams with a solid delivery focus and a consistent record of high-impact results.

  • 4+ years leading teams in fast growing, evolving environments.

  • 4+ years in senior management (managed managers).

• Proven track record of managing, inspiring, and growing large engineering organizations across distributed global geographies.

• Experience partnering with the Product organization in co-creating executable product visions and roadmaps.

• Demonstrated expertise in navigating complex organizational issues and non-straight-line reporting structures, driving results collaboratively.

• Proven ability to operate in high-visibility roles, demonstrating strong interpersonal, communication, and servant-leadership skills.

• Ability to strategize on and deliver engineering goals under tight deadlines while remaining flexible to changing business and technical conditions.

• The ability to inspire and influence others, remove obstacles, and resolve conflicts effectively.

• BS in Computer Science or equivalent work experience.

Preferred Qualifications:

• Experience building AI-first systems, integrating generative AI, Voice-Directed Experiences, or "Agentic" workflows into enterprise products.

• Deep technical background in leading engineering for large-scale SaaS enterprise platforms.

• Strong background in driving architecture and delivery for offline-first mobile applications.

• Familiarity with workforce management, scheduling solutions, operations manager tooling, or Field Service operations.

• A passion for driving real transformation, focusing on customer impact and building deeply products.

For roles in San Francisco and Los Angeles: Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.