Description
Role Summary
Salesforce is seeking an experienced and strategic workplace leader to join the Global Workplace Services team as Senior Manager – Workplace Services based in Bengaluru. This role will lead workplace operations across a portfolio of approximately 1.5 million sq. ft., supporting an employee population of nearly 10,000 employees across multiple office locations/campuses.
The role requires a dynamic people leader with strong operational expertise, stakeholder management capabilities, financial acumen, and a passion for delivering exceptional employee workplace experiences. The individual will oversee integrated workplace operations, lead a team of workplace managers and specialists, and drive operational excellence aligned with Salesforce’s global workplace standards and employee-first culture.
Key Responsibilities
Workplace Operations Leadership
Lead end-to-end workplace and facilities operations across a large-scale corporate portfolio of ~1.5M sq. ft. in Bengaluru.
Ensure seamless delivery of workplace services including engineering operations, housekeeping, transport and mailroom, services.
Maintain best-in-class workplace standards focused on employee experience, operational efficiency, and service excellence.
Partner with Global Real Estate and Projects teams to support workplace transitions, office expansions, consolidations, and strategic initiatives.
People Leadership
Lead and develop a high-performing workplace services team comprising 3–4 direct reports and broader vendor-managed teams.
Foster a culture of accountability, collaboration, innovation, and continuous improvement.
Coach and mentor team members to strengthen leadership capabilities and operational effectiveness.
Drive employee engagement, performance management, succession planning, and talent development initiatives within the team.
Stakeholder & Business Partnership
Serve as the primary workplace services partner for business leaders and functional stakeholders across Bengaluru campuses.
Build strong partnerships with ES, IT, Security, Procurement, Finance, Employee Success, and Real Estate teams.
Understand business growth plans, occupancy trends, and organizational changes to proactively support workplace requirements.
Lead executive-level communication related to workplace operations, employee experience, and business continuity initiatives.
Vendor & Service Partner Management
Oversee Integrated Facility Management (IFM) partners and workplace service vendors to ensure SLA/KPI adherence.
Conduct regular business reviews, governance meetings, and performance evaluations with service providers.
Drive operational efficiencies, innovation, and cost optimization through strategic vendor partnerships.
Ensure consistent compliance with contractual obligations, workplace standards, and safety requirements.
Space Planning & Occupancy Management
Collaborate with workplace strategy and space planning teams to optimize seat utilization and workplace allocation.
Support stacking plans, neighborhood strategies, and hybrid workplace initiatives.
Analyze occupancy and utilization metrics to drive data-informed workplace decisions.
Ensure workplace readiness for organizational changes, hiring growth, and business transformations.
Financial Management
Manage annual operating budgets, forecasting, and expense controls for workplace operations.
Identify opportunities for operational savings, process improvements, and efficiency gains.
Ensure financial governance and compliance across all workplace service contracts and operational spend.
Compliance, Safety & Risk Management
Ensure compliance with all local statutory, environmental, health & safety, and fire & life safety regulations.
Lead emergency preparedness, crisis management, and business continuity planning initiatives.
Drive workplace safety culture and ensure operational risk mitigation across all sites.
Support sustainability and ESG initiatives aligned with Salesforce’s environmental commitments.
Employee Experience & Workplace Culture
Support employee engagement programs, workplace events, and culture-building initiatives.
Continuously enhance workplace services through employee feedback, benchmarking, and innovation.
Required Qualifications
15–18+ years of experience in Workplace Services, Corporate Real Estate, Facilities Management, or related functions.
Demonstrated experience managing large corporate office portfolios exceeding 1M sq. ft.
Experience supporting employee populations of 5,000+ in complex, fast-paced environments.
Proven people leadership experience managing high-performing teams and cross-functional stakeholders.
Strong expertise in integrated facilities management, vendor governance, workplace strategy, and operational excellence.
Experience working within multinational corporate or technology environments preferred.
Preferred Skilsets
Strong understanding of workplace analytics, occupancy management, and hybrid workplace models.
Excellent executive communication and stakeholder management skills.
Demonstrated ability to lead through ambiguity and organizational change.
Strong financial, analytical, and problem-solving capabilities.
Core Competencies
Strategic Leadership
Operational Excellence
People Management & Coaching
Workplace Experience Management
Stakeholder Engagement
Vendor Governance
Financial & Commercial Acumen
Change & Transformation Management
Risk & Crisis Management
Data-Driven Decision Making