Description

Salesforce is undergoing an Agentic Transformation, evolving our Employee Relations (ER) function into a next-generation, data-centric powerhouse. We are transitioning from a focus on system implementation and stabilization to a model that delivers proactive, on-demand data insights and leverages autonomous agents to scale ER protocols.

The Director, Agentic Employee Relations Data & Systems will be the strategic architect of this evolution. You will lead the "Agentic ER" model, transforming raw data from our HR Acuity platform into executive-level intelligence that informs human capital health and identifies trends and solutions to work environment issues.

Key Responsibilities

1. Agentic Data Utilization & HRIS Partnership

• Utilize autonomous agents within the Agentic ER model to efficiently retrieve and analyze ER data.

• Act as the primary technical partner for HR Acuity (HRA) and the Data Engineering & Technology (DET) team on all HRIS integration issues and platform changes.

• Manage system configurations and functionality changes within the HR Acuity platform to ensure data integrity and meet reporting requirements.

2. HR Acuity Platform Ownership

• Serve as the primary owner for the HR Acuity investigation platform, moving beyond its initial stabilization to maximize feature utilization.

• Manage configurations, user access, and license allocation to ensure the platform remains the "single source of truth" for global ER matters.

• Oversee data integrity and platform health, including the tracking of "Time to Close" and other critical investigation metrics.

3. Advanced Data Analytics & Trend Identification

• Leverage ER data to identify emerging behavioral trends, mental health challenges, and policy violation patterns.

• Overlay demographic data with ER insights to proactively identify "hot spots" related to equity, inclusion, and organizational risk.

• Develop predictive models to identify early-warning signs of workplace conflict or attrition.

4. Executive Reporting & Business Reviews

• Design and deliver high-impact Quarterly Business Review (QBR) decks for the Chief Operations and Finance Officer (COFO), Chief People Officer (CPO) and Employee Success Business Partners (ESBPs).

• Transform complex investigation data into clear, actionable executive summaries that inform global talent strategy.

• Benchmark Salesforce ER performance against industry standards using internal and external studies (e.g., HR Acuity Benchmarking Study).

Qualifications

• Experience: 10+ years in Employee Relations, HR Technology, or People Analytics, with at least 5 years in a leadership role.

• Technical Expertise: Mastery of HR Acuity or similar ER case management platforms is essential. Proficiency in Tableau for data visualization and Slack for process automation is preferred.

• Agentic Thinking: Demonstrated ability to implement AI or automated workflows within a sensitive HR environment.

• Influencing Skills: Proven track record of presenting data-driven insights to C-suite and Senior VP-level stakeholders.

• Data Literacy: Ability to integrate ER data with broader HRIS datasets (e.g., Workday) to uncover complex organizational correlations.

For roles in San Francisco and Los Angeles: Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.