Description

Technical Program Managers (TPMs) drive programs end-to-end—ensuring alignment, execution, and impact. In an AI-first world, TPMs go further: they design systems, automate workflows, and scale execution through intelligent solutions.

As the Director, Technical Program Management for Agentforce Operations, you will lead complex, cross-functional initiatives that power our growth. You’ll partner across Engineering, Product, Sales, and Operations to deliver programs that are not only on time—but scalable, automated, and increasingly AI-driven.

This is an individual contributor role for a builder—someone who thrives in ownership, operates at executive altitude, and brings both strategic thinking and hands-on execution.

Your Impact

• Lead complex programs from planning through execution, aligning scope, timelines, and business goals

• Design and implement AI-first program frameworks, incorporating automation and intelligent workflows

• Partner with executive leadership as a trusted advisor to drive clarity, prioritization, and outcomes

• Drive cross-functional alignment through structured cadences, metrics, and decision frameworks

• Manage dependencies across teams and proactively resolve risks and blockers

• Identify opportunities to automate manual processes and improve operational efficiency

• Apply AI and agent-based workflows to streamline execution and reduce coordination overhead

• Foster a culture of accountability, innovation, and continuous improvement

• Build AI agents and multi-agent pipelines that automate status, risk detection, and reporting

• Define metrics for AI adoption and impact across the org

• Codify reusable AI assets—skills, prompts, agents—so wins scale across teams

• Pilot emerging AI capabilities on real work; standardize what proves out

About You

• Thrive in fast-paced, high-growth environments

• Comfortable operating between strategy and execution

• Strong relationship builder who drives alignment across teams

• Excellent communicator with executive presence

• Service-oriented mindset with a focus on customer outcomes

• Energized by solving complex problems and improving systems

• Passionate about AI, automation, and scaling operations

• Reaches for automation before headcount

• Prototypes in a terminal, not just slides

• Treats manual coordination as a bug to fix

Qualifications

• 10+ years of experience in technical program management, engineering, or related roles

• 10+ years leading SaaS product development programs

• Proven track record delivering complex, cross-functional initiatives

• Experience applying AI, automation, or workflow tools to improve business processes

• Familiarity with AI-assisted tools, copilots, or intelligent systems

• Ability to translate emerging AI capabilities into practical, business impact

• Strong analytical and problem-solving abilities

• Deep understanding of Agile and software development lifecycle

• Excellent stakeholder management and communication skills

• Ability to operate effectively in ambiguous, fast-moving environments

• Track record of improving systems, processes, or operating models

• Hands-on with AI agent frameworks (Claude/Agentforce, MCP tools)—builds, not just directs

• Automated a real workflow end-to-end with AI, with measurable effort saved

• Comfortable scripting to prototype automations and validate AI output

For roles in San Francisco and Los Angeles: Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.