Description

The Experience

As the Director of Product & Pricing Operations, you will lead and drive a team of high performing individuals as Salesforce reimagines its Lead to Cash technology and delivers on its transformational vision. Working with cross functional teams this role will be responsible for engaging in and supporting the Product and Pricing Operations teams involvement in technical implementations and updates.

What You'll Actually Be Doing

Leadership & Team Management

• People Leadership: Recruit, mentor, and manage a team of Product and Pricing Operations professionals, fostering a culture of precision and continuous improvement.

• Strategic Roadmap: Align the Product Ops roadmap with corporate goals, ensuring the team is focused on high-impact initiatives.

• Cross-Functional Influence: Act as a key advisor to executive stakeholders in Finance, IT, Legal, and Product to gain consensus on complex business requirements.

Release & Capacity Planning

• Release Governance: Own the "Operational Readiness" checklist for all Product Line launches, ensuring quoting, invoicing, and provisioning systems are 100% prepared for Day 1.

• Capacity Management: Partner with Product and Business leadership to analyze resource capacity versus roadmap demands, identifying bottlenecks and optimizing delivery velocity.

• Lifecycle Management: Oversee the end-to-end implementation and testing of new product configurations, ensuring compliance with global financial controls.

• Operational Enablement: Own the post-release training and documentation framework, ensuring Product Operations and support teams are fully equipped to handle new product structures post-launch.

Pricing Architecture & Execution

• SKU & Price Book Strategy: Lead the analysis, design, and implementation of complex pricing models, discounting frameworks, and product bundling strategies within Salesforce systems.

• Systems Optimization: Drive the evolution of our CPQ (Configure, Price, Quote) and billing ecosystems to support increasingly complex business models.

• Global Governance: Establish standards for price book management to ensure data integrity across various regions and currencies.

Process Transformation

• Operational Excellence: Identify and lead large-scale process improvements to reduce friction in the "Lead-to-Cash" cycle.

• Risk Mitigation: Manage project-level risks, tracking system requirements and technical dependencies to prevent launch delays.

• AI & Automation Strategy: Leverage predictive analytics and AI-driven workflows to automate routine SKU management and enhance the precision of global pricing models.

You're Our Person If...

• Leadership: 8+ years of experience in Product Operations, Revenue Operations, or Business Consulting, with at least 3+ years in a people-management capacity.

• Domain Expertise: Deep understanding of the Salesforce ecosystem (Admin or CPQ certification is highly preferred) and price book architecture.

• Strategic Planning: Proven track record in Release Management and Capacity Planning within a SaaS or high-growth tech environment.

• Analytical Power: Advanced data modeling skills (Excel, Tableau, or SQL) with the ability to translate data into executive-level recommendations.

• Project Rigor: Mastery of project management methodologies (Agile, PMP, or Six Sigma) to handle multi-quarter, cross-departmental initiatives.