The Experience
Location: San Francisco, CA

Salesforce’s Global Security & Safety (GS&S) Resilience team keeps 80,000+ employees across 35+ countries safe. This is a high-visibility, high-engagement role operating at the sharp end of incident response — driving a technology-first, hyper-scalable operation that leverages automation and AI to modernize how Salesforce prepares for, responds to, and recovers from enterprise-scale events.

You’ll serve as the primary operational connector across our Regional Incident Management Teams (RIMTs), Global Operations Center (GOC), Internal Communications, Physical Security, Legal, HR, and regional business leaders — ensuring our resilience framework scales seamlessly alongside our global footprint and an evolving threat landscape.

What You’ll Actually Be Doing

• Serving as a primary response coordinator during major global incidents, facilitating Virtual Situation Rooms (VSRs) to ensure rapid data aggregation, clear communication flows, and accelerated executive decision-making.
• Translating static crisis playbooks, checklists, and documentation into interactive digital workflows that regional teams can access and execute asynchronously under pressure.
• Supporting the operational design, scheduling, and facilitation of regional RIMT tabletop exercises and drills, and owning the After-Action Review (AAR) process to drive continuous improvement.

You’re Our Person If...

• You have 5+ years of experience in crisis management, emergency response, or corporate resilience within a global, matrixed organization.
• You have a proven track record of response coordination during real-world crises, with the ability to maintain calm and drive alignment across diverse teams under pressure.
• You’re a strong relationship builder with exceptional communication skills and experience influencing cross-functional partners (HR, Legal, PR) and international regional leads.
• You have direct experience with enterprise mass-notification systems (e.g., Everbridge, AlertMedia), collaborative platforms like Slack, and hands-on or professional curiosity around generative AI/LLM tools.
• You write with clarity — able to synthesize fast-moving incident data into crisp, accurate operational briefs.

Even Better If...

• You’ve supported resilience programs through rapid corporate changes such as M&A integrations or geographic expansions.
• You’re familiar with crisis management frameworks (ISO 22301, incident command systems) and how they translate into digital enterprise environments.
• You’ve collaborated with technical project managers or developers to test and refine internal security/crisis tools.