Job Description: Field Service Sales Specialist (Public Sector)

Salesforce Field Service is the industry-leading platform that transforms how organizations manage and deliver on-site service. From dispatching the right technician with the right tools to the right location — to optimizing complex scheduling across thousands of mobile workers — Field Service empowers companies to deliver exceptional customer experiences in the field. With intelligent AI-driven scheduling, real-time mobile workforce enablement, asset and inventory management, and deep integration with the rest of the Salesforce Customer 360 platform, Field Service helps organizations in industries like Public Sector, Utilities, Manufacturing, Telecommunications, Medical Devices, and High Tech reduce operational costs, improve first-time fix rates, and turn field service into a competitive differentiator.

The Field Service Sales Specialist is responsible for driving the growth and adoption of Salesforce Field Service within Public Sector customers. This individual partners with Account Executives to identify, develop, and close Field Service opportunities, serving as the product and domain expert throughout the sales cycle. They bring deep knowledge of field service management — including workforce scheduling, mobile workforce enablement, asset management, and service operations — to help customers transform how they deliver on-site service.

We are looking for a driven and experienced Sales Specialist to join our Field Service go-to-market team. In this role, you will own the Field Service sales motion across a defined territory or set of Public Sector strategic accounts, partnering closely with Account Executives and Solution Engineers to identify, develop, and close Field Service opportunities. You are the go-to expert on the Salesforce Field Service platform, bringing deep product knowledge, operational domain credibility, and a track record of winning in complex, multi-stakeholder enterprise sales cycles.

Responsibilities:

• Drive pipeline and revenue for Salesforce Field Service across Public Sector, owning the full sales cycle from discovery through close

• Partner with Account Executives to identify field service expansion opportunities within existing Salesforce accounts and net-new prospects

• Lead discovery and solution design conversations with operational leaders ( Service Operations, COO, Director of Field Operations) and IT/CX stakeholders

• Deliver compelling, differentiated demos of Salesforce Field Service, including scheduling optimization, mobile worker experience, and Appointment Assistant

• Develop and execute account strategies that articulate clear ROI around first-time fix rates, technician utilization, and field service cost reduction

• Navigate competitive displacements against FSM-specific vendors Collaborate with the broader ecosystem — professional services, partners, and ISVs — to build winning proposals and customer success plans

• Represent Salesforce Field Service at industry events, executive briefings, and customer advisory boards

What We're Looking For

• 7+ years of enterprise software sales experience, with at least 2–3 years focused on field service management, service operations, or workforce management solutions within Public Sector.

• Deep familiarity with field service business processes tailored to government operations (e.g., public works, defense logistics, municipal asset management, or emergency response dispatch, Permitting/Inspections, Vehicle Asset Management)

• Proven ability to sell into complex, multi-stakeholder environments spanning Operations, IT, Finance, and Agency Leadership

• Experience navigating and winning competitive deals in the FSM market

• Strong executive presence and ability to lead value-based conversations at the Public Sector Agency leader level (Agency Heads, CIOs, COOs, and Program Directors across Federal, State, or Local government)

• Experience with Salesforce products is a plus; Salesforce Field Service expertise is a strong advantage

• Prospecting skills and track record in articulating ROI

• Works across multiple Core AE territories with product expertise, demos, and deal support

• Planning and closing skills

• BA/BS degree or equivalent experience; MBA a plus

• Location: Must reside within a commutable distance to our McLean, VA office (Greater Washington D.C. area) to support [hybrid/in-office] requirements.