driving successful outcomes for our strategic customers by leveraging your technical expertise in data and analytics.
What is Data Cloud
Data Cloud supports seamless integration with Salesforce Marketing, Sales, and Service Clouds, enabling Customer 360 use cases. This ensures that businesses can unify customer data across all touchpoints, enhancing AI-driven marketing automation, personalized engagement, and predictive customer insights. By powering hyper-personalized experiences and real-time decision-making, Data Cloud helps organizations maximize customer lifetime value and drive business growth.

Data Cloud & Agentforce
Additionally, Data Cloud is the foundation of Agentforce, enabling real-time, intelligent decision-making by centralizing and harmonizing enterprise data. By leveraging Data Cloud, Agentforce can deliver context-aware AI automation, hyper-personalized customer interactions, and predictive insights, driving greater operational efficiency and business value.

Responsibilities

* Be a trusted Agentforce + Data Cloud subject-matter expert for the broader Success Architect organization, including how Data Cloud relates to the success of AI
* Engage with our Signature and Strategic customers to evaluate and recommend optimization strategies for technical architecture, dev/ops, performance, and solution design specific to Agentforce + Data Cloud
* Identify and evaluate capability gaps for standard product capability or identify creative Architect solutions through customization
* Facilitate and influence Executive stakeholders while aligning technology strategy to business value and ROI
* Run playbooks aligned with our Success Architect engagement catalog, tailored to the unique needs and opportunities of Agentforce + Data Cloud customers
* Build strong relationships with both internal and external business partners, contributing to broader goals and growth
* Drive thought leadership through mentoring and knowledge sharing

Your Impact
As an Agentforce + Data Cloud Success Architect, you will have a significant impact on our customers' success and the growth of our organization. Your expertise and guidance will directly influence the technical architecture, performance optimization, and solution design strategies for our strategic customers, ensuring their success in leveraging Agentforce + Data Cloud's powerful data capabilities. By driving customer satisfaction and delivering exceptional value, you will contribute to the overall growth and reputation of Salesforce as a leader in the industry.

Collaboration & Teamwork
Collaboration is at the core of our success. You will work closely with diverse teams of professionals — customers, colleagues, and partners — to evaluate technical architecture, optimize performance, and design effective solutions. By fostering strong relationships and working collaboratively, you will contribute to the collective success of our teams and the achievement of our goals.

Minimum Requirements

* Fluent in both French and English
* Minimum 2 development/project implementation lifecycle of Salesforce solutions. Preference for Agentforce or Data/AI area but it can be any Salesforce Cloud implementation
* Minimum 8 years proven experience in enterprise consulting, including implementing enterprise software solutions in Salesforce generally and/or specifically in the customer data category
* Demonstrated ability to analyze, design, and optimize business processes focusing guiding customers through migration and optimisation of Salesforce solutions including Agentforce and Data360
* Deep understanding of data modeling, integration architectures, and data governance best practices
* Excellent communication skills, and ability to work collaboratively with cross-functional teams from Developer to Executive

Unleash Your Potential
When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love.