Job Title: Associate Technical Support Engineer
Team: Technical Support Engineering
About the Role
We are looking for an associate technical support engineer, with a proven record
of accomplishment in technical field to join our Support Success Organization.
You will be responsible for ensuring our customers’ success and satisfaction with
our products and contributing to their long-term loyalty.
Responsibilities include but not limited to:
 Respond to customer-submitted support cases and help diagnose technical
issues
 Troubleshoot product bugs, configuration problems, and integration
failures
 Collaborate with senior engineers to escalate and resolve complex cases
 Document solutions and contribute to internal knowledge bases and help
articles
 Reproduce issues in test environments and write clear bug reports for
Engineering
Eligibility Criteria:
 B.E., BTech, MCA degree or equivalent technical experience
 0-2 years of industry experience in supporting mission critical software
components
Required Skills:
 Ability to quickly learn new technologies
 Strong analytical and problem-solving skills
 Ability to thrive in a fast-paced environment
 Excellent in effectively communicating technical challenges and proposing
solutions.
 Skilled in navigating through ambiguous or undefined problems, coupled
with the ability to think abstractly
Desired Skills:
 Experience with Salesforce (formerly Informatica) products like Power
center (PC), Enterprise Data Catalog (EDC), Data Quality (DQ) , Cloud Data
Integration (CDI), Cloud Application Integration (CAI), ILM suite like TDM,
Data Masking, Data Archive and Master Data Management (MDM)
 Experience with programming languages such as Java, C++ or Python, Bash
etc.
 Knowledge of web development technologies (HTML, CSS, JavaScript) and
frameworks
(React, Angular, or Vue.js) is a plus.
 Basic understanding of APIs, databases, or cloud technologies
 Understanding of networking fundamentals (DNS, HTTP, REST APIs)
 Strong in Computer Science fundamentals, including object-oriented
design, data structures, algorithm development, problem-solving, and
Strong analytical skills
 Excellent written and verbal communication skills
 Customer-first mindset — you genuinely enjoy helping people
Modern Tooling Acumen (Good to Have):
 Experience using and critically reviewing code and artifacts generated by
large
language model (LLM) coding assistants and agentic tools
 Ability to effectively guide AI tools to achieve desired outcomes is a plus
 Experience using Copilot, Cursor, Claude Code, Gemini, or other agent-
based
frameworks are plus