Overview of the Role:

Data Analytics Senior Analyst will be a crucial member of a high-performance team, Attrition Insights Center of Excellence (CoE), the source of truth for renewals and attrition data & analytics at Salesforce. Successful candidates will be able to use data to drive insights, provide strategic recommendations, uncover trends, build scalable assets and data models.

Responsibilities:

• Conduct deep dive analyses on attrition leveraging large volumes of datasets using SQL, Tableau, Python, etc.

• Collaborate with Data Architecture and Data Engineering to enhance data infrastructure and data governance

• Document processes, data sources, metric definitions and enablement materials for diverse stakeholders

• Build and deliver presentations with recommendations to senior executives

• Support automation and enhancement of key processes to improve accuracy, timeliness and scalability of insights delivered

• Understand the underlying data architecture supporting the Renewals business and identify drivers of attrition

Desired Skills and Experience:

• 4+ years of management consulting and/or business operations experience

• Degree in a quantitative field or equivalent relevant experience required.

• Proficiency with SQL (Snowflake) and Tableau. Python and/or R a plus

• Experience creating BI dashboards and assets end-to-end; from initial scoping, data wrangling, asset creation and deployment

• Strong presentation skills

• Familiarity with CRM and data management

• High level of confidence and comfort in working autonomously without constant supervision (self-starter, strong initiative, fast learner)

• Strong communication skills, both written and verbal

• Use of AI in daily operations

• Strong situational analysis, negotiation, and decision-making abilities.

• Detail and quality-oriented with the desire to quickly learn new concepts, business models, and technologies