The CSM People Leader is responsible for the overall customer health score of Signature accounts and acts as the orchestrator of the Account Success team — bringing the right expert at the right time. This leader drives the value of the customer's Signature investment through both people leadership and executive relationship management.

Key Responsibilities
Lead, motivate, and develop a team focused on delivering a highly customized Signature experience to assigned customers
Ensure the team successfully delivers the obligations and entitlements of the Signature offer, drives customer adoption of the Signature Success Plan and covered clouds, and delivers customer satisfaction and Customer Success Score per Account Success goals
Foster executive relationships with covered customers and internally to drive the value of the Signature investment
Support the team in building strong relationships with Account Executives and other Salesforce teams (Professional Services, Partners, etc.)

Job's Value in Meeting Salesforce's Goals:
Responsible for people-leading Signature account overall customer health score and orchestrating the Account Success team, bringing the right expert at the right time.

Key Functional CompetenciesPrimary focus:
Coaching & Mentoring
Mobilizing Resources

Secondary focus:
Acting as a Business Advisor
Planning & Prioritization
Business Acumen

Skills Profile
People Leadership: Coach & Develop · Assessing Potential · Reflective Feedback · Executive Presence · Inspire · Manage Ambiguity
Strategic Vision: Vision · Change Strategy · Organizational Change Management
Executive Relationships: Building Networks & Partnerships · Establish Rapport · Manage Scope · Identify Growth Opportunities
Business Value / Delivery Planning: Critical Thinking · Ways of Working · Organization Capabilities · Resource Management · Territory Planning · Make Informed Decisions · Demonstrate Business Acumen