A blend of strategy and operational execution, the Strategy & Operations Senior Analyst partners with Renewals Leadership as a trusted advisor, focused on managing the day-to-day operations of our forecasting process and driving enhancements across the motion. This role requires deep alignment with multiple levels of leaders within the Renewals Business and cross-functional alignment with the Sales and Customer Success organizations. This role supports the weekly forecasting process and is responsible for managing data & processes related to that motion. This person will leverage data-backed insights to drive improvements to our forecasting tooling end to end, from requirements gathering, to build, to deployment. This individual will be highly detail-oriented and impactful in helping leaders run their business!

We’re looking for highly passionate candidates who have relentless curiosity, a startup mentality, attention to detail, willingness to manage multiple priorities, and ability to deal with ambiguity effectively. This is an individual contributor role reporting to the Director, Renewals Strategy & Operations.

Responsibilities

• Manage the custom forecast hierarchy and tooling across Renewals

• Own metric definitions and requirements for evaluating forecast performance

• Continuously improve/automate data refreshes and pipeline necessary to forecast efficiently

• Monitor performance and adoption of forecasting assets

• Create executive-level presentations for operating unit and global leadership reviews

• Partner with the Analytics team and perform ad-hoc analyses across multiple data sets and tools (examples of analyses include customer segmentation, participation, likelihood to churn, etc.)

Experience

• 2+ years of professional experience, ideally in Consulting, Sales Strategy, or Business Operations roles

• Experience with forecasting, business analysis, process improvement, and data visualization

• Strong business acumen and stakeholder management

• Degree or equivalent relevant experience required. Experience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)

Skills

• Excellent presentation and executive engagement skills

• Outstanding written and verbal communication skills with the ability to craft compelling stories

• Self-starter and high degree of motivation to go above and beyond the task at hand and succeed in a collaborative, fast-paced environment

• Ability to translate complex information into easily consumable insights

• Intermediate or better mastery of Snowflake/SQL and Excel/G-sheets

• Intermediate or better mastery of tools like Gemini and/or Claude

• Beginner or better mastery of Tableau

• Working knowledge of Salesforce

• Flexible schedule, the ability to work with our global Renewals teams in different time zones