We are looking for a Renewals Manager to join our growing team. You will build strategic relationships with Sales, Customer Success, Finance, and Operations in order to minimise attrition, accurately forecast risk, and drive customer success. You will be responsible for identifying and analysing risk during the customer contract term by engaging with customers and internal collaborators to resolve underlying issues while optimising the financial outcome, maintaining accurate forecasts, and adhering to all Salesforce policies.

Responsibilities

• Be the renewals owner for resolving complex customer issues and mitigating potential attrition during the contract term.

• Provide accurate 90-day rolling forecasts for your assigned renewal region through diligent maintenance of renewal opportunities.

• Leverage existing processes and reporting, as well as performing detailed forensic analysis (usage and contract) for early identification of potential attrition.

• Act as the subject matter expert and provide guidance to the extended team on optimal resolutions.

• Work closely with Sales, Customer Success, Finance, Pricing, Legal, and the Renewals team to streamline the resolution process, including notifications and approvals.

• Be responsible for the creation of replacement contracts and detailed quotes with approvals.

• Provide renewals management with regular status updates, concise summaries of highly complex issues, accurate transparency into forecasted attrition, and escalate as needed.

Minimum Requirements

• Proven success in Sales, Renewals, Operations, or Account Management.

• Strong analytical background with proven problem-solving skills.

• Proven track record of working at a detailed level with multiple cross-functional internal collaborators as well as customers to build a case and drive consensus.

• Strong customer-facing leadership skills.

• Excellent negotiation skills.

• Highly effective communication skills with the ability to explain complex situations clearly and credibly across all functions and levels of the organisation.

Preferred Requirements

• Experience with Salesforce, including a high level of proficiency with Salesforce reporting capabilities and Excel.

• Experience working within a large global sales organisation.