Field Service & Operations organizations are navigating a once-in-a-generation shift driven by AI. They are pivoting from reactive to predictive service organizations, redefining how they manage their workforces, assets, and operations in the physical world.

Compounding these pressures, these businesses are struggling to engage their deskless workforces. Today, mobile workers face significant hurdles, with frontline employees reporting high levels of burnout due to fragmented tools, disconnected applications, and administrative friction. For businesses, this friction drives staggering attrition and operational inefficiencies that cost enterprises millions.

As part of the Salesforce Field Service & Operations business, we are transforming how organizations support, optimize, and retain this critical workforce through a mobile-first approach. We are empowering the frontline with robust, consumer-grade mobile experiences that meet critical business demands while supporting the day-to-day needs of deskless workers in the field.

Your Mission

As a Senior Product Manager for Mobile, your mission is to contribute to an elite, consumer-grade mobile experience that delivers on our core vision to "Maximize human performance in the field." Working closely with the Mobile Team Lead and cross-functional partners, you will help build Agent-powered experiences that alleviate cognitive stress and operational friction, enabling the frontline to navigate their work and capture data effortlessly.

Key Responsibilities

• Contribute to the Mobile Product Strategy: Partner with the Mobile Team Lead to execute the product roadmap, supporting features that enhance productivity, streamline data entry, and improve the overall field user experience in alignment with the broader mobile vision.

• Collaborative Product Alignment: Support cross-functional product leaders and the Mobile team in ensuring the interface seamlessly integrates with complex backend workflows and operational data, upholding the "Maximize human performance" standard.

• Support Agentic Mobile Guidance: Contribute to the embedding of AI Agents directly into the mobile experience, focusing on hands-free/voice/vision capabilities that enable workers to resolve issues and optimize tasks through natural language.

• Reduce Mobile Friction: Collaborate with engineering teams to deliver an integrated, offline-capable mobile experience, supporting the team's goal of replacing fragmented legacy tools with a unified, high-performance interface.

• Effectively Manage Ambiguity and Change: Thrive in a fast-evolving, "0→1" product environment, quickly adapting and pivoting product strategy across what you are accountable for as user behaviors and platform capabilities mature.

• Team-Focused Execution: Take accountability for assigned workstreams to deliver exceptional results, translating complex integration challenges into clear, executable product requirements (PRDs) that support the collective mobile strategy.

• Be the Voice of the User: Spend time in the field with mobile workers to deeply understand their real-world environment, translating user empathy into strong product judgment and design decisions that improve the field service experience.

Qualifications

• Experience: 5–8+ years of product management experience, with a proven track record of shipping highly successful consumer mobile applications, enterprise collaboration tools, enterprise platform integrations, or conversational UI/UX.

• Domain Focus: Deep familiarity with mobile field service and operations dynamics within Field Service, logistics, retail, or related enterprise mobile platforms.

• Matrixed Leadership Excellence: Proven ability to influence, inspire, and align multiple product domains and platform business units without direct reporting authority.

• Strong Product Judgment: Demonstrated mastery of product depth and breadth, balancing complex enterprise logic with a radically simple, intuitive mobile worker interface.

• Technical Literacy: Strong understanding of modern application integration, including APIs, webhook architectures, real-time sync, and conversational platform constraints.