We're looking for an experienced technical writer for the Industries Content Experience team. We work closely with product leadership, PMs, and engineers building Salesforce's Industries Common Services — the shared platform capabilities that power multiple Industries clouds, including features like Document Generation, OmniStudio, Business Rules Engine, Decision Explainability, and more. This role focuses on delivering high-quality documentation for admin and end-user audiences, including help articles, release notes, in-app assistance, setup guides, and Trailhead content that help customers configure and adopt Industries platform features.

Responsibilities:

• Assess the need for, plan, and deliver a range of documentation for Salesforce admins and users, including conceptual content, release notes, how-to/task-based content, and developer content.

• Collaborate with other writers on the team to help scope and create feature documentation.

• Learn and apply style, language, and structure standards for various deliverables.

• Identify opportunities to improve our documentation processes and tools to make the whole team more efficient.

• Work with the content strategist to identify gaps and improve adoption of content

• Gather documentation metrics and analyse content quality and usability on regular basis

• Use AI to bring in productivity and innovation to the content life cycle

Required Experience/Skills

• 12–17+ years of technical writing experience for enterprise or SaaS software

• Experience writing for admin and end-user audiences in an Agile development environment

• Excellent project management and stakeholder management skills

• Experience managing multiple priorities and defining scope in ambiguous situations

• Familiarity with Gen AI tools/concepts and a desire to use gen AI to accelerate the content development lifecycle

• Experience with common authoring tools and source control (Perforce/Git)

• Strong content strategy skills with a customer-first mindset

Desired Experience/Skills

• Experience with or knowledge of Salesforce Industries platform features (e.g., OmniStudio, Document Generation, Business Rules Engine) or cross-cloud shared services

• Familiarity with Salesforce CRM concepts and the broader Salesforce platform

• Working knowledge of Markdown, XML/DITA, and structured authoring tools (e.g., Oxygen)

• Experience with in-app assistance, Trailhead, or learning content

• Experience with global or cross-functional teams

Location

• India (Bangalore / Hyderabad)