Description
Salesforce Design Operations is looking for a Senior Director of Design Program Management (DPM) focused on Apps & Industries UX — a dynamic group that builds products across Sales, Service, Marketing, Commerce, and several industry solutions, enabling customers to create personalized, AI-driven experiences. If you're an operational thinker who loves building the conditions for great design to flourish, we are looking for you.
What You'll Actually Be Doing
- Build and operationalize how the Apps & Industries UX team works together — creating rituals, cadences, and frameworks that foster team connection, shared purpose, and a collaborative design community.
- Connect the dots between product roadmaps and UX priorities, managing design dependencies and helping both groups deliver successfully across business units.
- Serve as the strategic nerve center for Apps & Industries UX leadership — coordinating reviews, driving the team's roadmap of operational goals, and owning communications up, down, and across the organization to ensure alignment and clarity.
- Partner with cross-functional operations leaders — including Headcount Planning, Finance, Technical Program Management, and other DPM leaders — to seek alignment and optimization across a complex network of business units.
You're Our Person If...
- You have at least 12 years of experience working in enterprise software in any combination of Design, Design Operations, or Program Management roles.
- You have outstanding partnership and relationship-building skills, with a proven ability to collaborate in cross-functional, matrixed environments across multiple departments and business units.
- You have thorough familiarity with how design gets done — what happens when and why, what dependencies exist, how to mitigate risks, and how to ship software at scale using agile or scrum processes.
- You have superb communication skills across multiple mediums, with the ability to tell a story, advocate for a program, and tailor your message to any audience at any level.
- A related technical degree required.
Even Better If...
- You have experience establishing credibility with senior executives and can influence peers and managers while building consensus in ambiguous environments.
- You have experience running events and programs for internal teams, external customers, or both.
- You have experience designing and thinking in systems — including visual page builders, mobile apps, content management systems, or app development tools.
- You hold a Project Management Professional (PMP) certification.
Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.
In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.