Salesforce Professional Services India partners with enterprise customers to design, implement, and scale transformative Salesforce solutions. With deep platform expertise and a strong focus on business outcomes, we work with some of India's most complex and strategic organisations — making a real global impact from one of Salesforce's highest-priority growth markets.

We are seeking a visionary Technical Architect with deep specialization in Financial Services (FINS), Retail & Consumer Goods (RCG), Automotive, OR Manufacturing sectors, alongside mastery of the Salesforce ecosystem and AI-first engineering practices.

In this role, you won't just be designing systems; you will be a Trusted Advisor, guiding our premier enterprise clients through complex, AI-driven digital transformations. You will bridge the gap between ambitious business goals and robust technical execution, maintaining a "Full Stack Mindset" that covers everything from high-level discovery to hands-on deployment.

Core Responsibilities:

• Architectural Leadership: Lead the end-to-end design and architecture of complex, multi-cloud Salesforce solutions specifically tailored for FINS, RCG, Automotive, or Manufacturing challenges.

• Enterprise AI Architecture: Drive Enterprise AI Architecture by designing and integrating scalable predictive and generative AI solutions within custom Salesforce environments, optimizing performance, resource consumption, and platform governor limits.

• Architectural Simulation & Design: Lead technical design sessions; architect and document technical solutions aligned with client business objectives; identify gaps between client's current and desired end states, using advanced LLMs like Claude to review architectural assumptions and simulate system edge cases.

• Cross-Cloud Innovation: While rooted in Salesforce, you will explore and integrate solutions across Industry Clouds (Financial Services Cloud, Consumer Goods Cloud, Automotive Cloud, Manufacturing Cloud, or Revenue Cloud) and third-party ecosystems to ensure the business receives the most efficient solution.

• Discovery to Go-Live: Own the technical and functional scope throughout the project lifecycle. This includes leading discovery workshops, defining data governance and guardrails, and ensuring a smooth transition to Go-Live.

• Team Orchestration: Provide technical governance and mentorship to large, diverse teams of developers and testers, ensuring code quality, security models, and architectural integrity.

• Hands-on Excellence: While your focus is strategic, you are willing and able to "get into the weeds" to solve high-complexity technical hurdles or build Proof of Concepts (PoCs) when required.

Required Skills & Experience

Domain & Technical Expertise

• Multi-Domain Specialist: Extensive experience navigating at least one key industry landscape—Financial Services (FINS), Retail & Consumer Goods (RCG), Automotive, OR Manufacturing.

• Salesforce & Industry Cloud Mastery: Proven track record in Salesforce architecture, with a focus on Financial Services Cloud (FSC), Consumer Goods Cloud, Manufacturing Cloud, Automotive Cloud, or Revenue Cloud (CPQ & Billing), alongside Sales/Service Cloud and Experience Cloud.

• AI-First Delivery Methodology: Champion an AI-first delivery methodology, utilizing advanced AI tools, developer assistants (e.g., Cursor, Claude), and agentic evaluation frameworks to accelerate implementation across projects.

• Complex Engagements: Experience leading at least 3+ large-scale, complex Salesforce implementations for global enterprise brands across target industries.

• Full-Stack Mindset: Comfort working across the entire stack—from UI/UX considerations and Apex/LWC development to complex integrations (MuleSoft/REST/SOAP) and data architecture.

Required Qualifications & Experience

Domain & Industry Expertise

• 12+ years in IT with at least 3+ years specifically in Financial Services, Retail/Consumer Goods, Manufacturing, OR Automotive domains.

• Proven track record of delivering at least 2–3 large-scale, complex engagements for global enterprise brands.

• Deep understanding of industry-specific flows in at least one of the following areas:

  • Financial Services (FINS): Wealth Management & Client Onboarding, Commercial/Retail Banking, Insurance Policy & Claims Lifecycle, Household/Relationship Mapping, and Regulatory Compliance (KYC/AML/FINRA).

  • RCG: Route-to-market, Retail Execution, Trade Promotion Management (TPM), Scheme Management, and B2B/B2C Commerce.

  • Manufacturing & Auto: Sales Agreements, Account Forecasting, Vehicle/Asset Lifecycle Management, Partner/Dealer Portals, and Lead Management.

  • Revenue Management: CPQ (Configure, Price, Quote), Subscription Management, Billing, Contract Lifecycle, and Order Management.

Technical Prowess

• Salesforce Mastery: Extensive experience with Apex, LWC, Integrations (REST/SOAP/Middleware), Salesforce Shield, and Industry Data Models (OmniStudio / Industry Cloud Architecture).

• Architecture Frameworks: Strong knowledge of TOGAF or similar frameworks; expertise in designing for high-volume data and complex security models.

• Certifications: Application/System Architect certifications and at least 6 domain badges. Financial Services Cloud Accredited Professional, Agentforce/AI certifications, CPQ Specialist, Revenue Cloud AP, or Industry Cloud certifications are highly preferred.

Leadership & Soft Skills

• Stakeholder Management: Exceptional ability to manage expectations and influence decision-making among diverse stakeholder groups.

• Agility: Willing to explore non-traditional Salesforce solutions, AI/LLM integrations, or external middleware to find the right fit for the business.