The Experience

The Manager / Senior Manager, Program Management role is part of the Salesforce Platform team — a cross-functional group at the intersection of product, engineering, and partner ecosystem strategy. We are looking for a program leader who thrives in ambiguity, moves fast, and brings structure to complex, high-stakes initiatives that shape how our partners and customers experience the Salesforce platform.

In this role, you will drive two strategic programs: advancing our Headless 360 initiative — which enables any agent to operate Salesforce without the user interface by exposing data, workflows, and governance through hosted Model Context Protocol (MCP) servers — and leading Independent Software Vendor (ISV) packaging innovation across our entire partner ecosystem.

What You'll Actually Be Doing

• Lead go-to-market (GTM) program coordination for Headless 360 across product, engineering, marketing, sales, and operations teams — ensuring rapid product development driven by customer and partner feedback.
• Own end-to-end ISV packaging innovation programs: define and track partner readiness and validation windows, coordinate external rollouts, and drive adoption across the AppExchange ecosystem.
• Partner with marketing and operations to design unified communication cadences, deliver external enablement sessions, and coordinate Dreamforce and event demo readiness.
• Drive internal process improvements for headless use cases — including stock keeping unit (SKU) setup, product launch enablement materials, pre-launch assessments, license and product compatibility reviews, and go-to-market readiness checklists.

You're Our Person If...

• You have experience managing large, complex technical programs with multiple cross-functional stakeholders, and bring a structured, analytical, process-oriented approach to execution.
• You have strong knowledge of the AppExchange marketplace and the Salesforce Partner Community, with proven experience launching software-as-a-service (SaaS) offerings including consumption-based products.
• You communicate clearly and confidently — written, verbal, and in presentations — with the ability to translate complex technical topics for both technical and non-technical audiences.
• You are experienced working in a cross-functional, matrixed environment and can influence teams and leaders without direct authority.

Even Better If...

• You have expertise in pricing strategy and industry-standard packaging models for platform or ecosystem products.
• You have experience coordinating partner or developer ecosystem programs, including release notes, partner terms, or product operations (ProdOps) workflows.
• You have a background in or deep familiarity with Salesforce platform technologies, agent-based products, or headless architecture concepts.