Description
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. We're looking for a motivated, technical product marketer to join the Agentforce Contact Center PMM team as a Senior Analyst, GTM Product Marketing.
This is a field-facing, technical product marketing role at the intersection of product, sales, and technical execution. You'll help sellers win by building and maintaining live demo environments for Salesforce, producing Contact Center demo content, and developing enablement programs that drive pipeline and revenue.
If you've got a background in contact center technology, solution engineering, or technical sales — and you love getting into the weeds of configuring, testing, and deploying demo environments — this role is for you.
What You'll Do
Demo Build & Deployment
Own Contact Center demo environments in Salesforce's demo tool, configuring flows, routing, AI features, digital channels, and agent experiences that reflect real-world deployments
Set up, test, and maintain production-ready demo orgs for use by AEs, SEs, and at events, ensuring demos are stable, current, and aligned with the latest product releases
Produce demo videos (screen recordings, narrated walkthroughs) that showcase live product functionality — not just slides
Sales Enablement & GTM Execution
Build and maintain sales enablement assets for Agentforce Contact Center: pitch decks, playbooks, FAQs, sales plays, competitive battle cards, and qualification guides
Develop and deliver enablement programs to educate global sellers on Contact Center capabilities, personas, and differentiated value
Develop short-form sizzle reels and enablement videos to keep sellers up to date on launches, customer wins, and more
Translate Contact Center product capabilities into clear messaging for sellers and solutions engineers
Partner with sales leaders and SEs to identify gaps in the field and quickly close them with the right content and tools
Activate GTM programs across industries, regions, and partner channels to drive sales and pipeline
Support cross-cloud storytelling (e.g., Agentforce Contact Center + Agentforce Sales + Agentforce Marketing) through demo and GTM scenarios that connect the products in a live org
Cross-Functional Collaboration
Partner closely with Product Management, Sales, Solutions Engineering, and Campaigns teams
Collaborate with Core PMM and regional teams to ensure consistent, high-quality go-to-market execution
Contribute to customer-facing events and launches, including Dreamforce, World Tour, and product launches
What We're Looking For
Required
3–5 years of experience in technical product marketing, sales/solutions engineering, or a closely related technical GTM role
Hands-on experience building and configuring Salesforce demo orgs — familiarity with flows, omni-channel routing, and org setup is a strong baseline
Comfortable working directly in Salesforce's demo tool or sandbox environments to build, test, and maintain demo configurations
Experience producing demo content: screen recordings, narrated walkthroughs, or live demo delivery
Strong understanding of B2B SaaS GTM motions — how sales cycles work, what sellers need, and how to build for them
Excellent written and verbal communication skills
Highly collaborative — comfortable working cross-functionally in a matrixed organization
Preferred
Prior experience as a Solutions Engineer (SE) or in a pre-sales technical role — this background is a strong plus and highly valued on this team
Deep knowledge of the contact center market — CCaaS platforms, AI-powered service, digital channels, and workforce engagement
Familiarity with Salesforce's Agentforce Service, Agentforce, or the Contact Center product portfolio
Experience with Salesforce release management or demo environment operations
Experience activating GTM programs across multiple sales industries or regions
Familiarity with Salesforce's sales operating cadence (pipe councils, QBRs, Dreamforce, etc.)
Why This Role
You'll own high-impact, technically demanding work — building the demo environments that Contact Center sellers rely on to close deals
You'll be embedded with an expert team that knows the contact center space deeply and moves fast
You'll have real creative and technical ownership — over live demo orgs, demo libraries, and the tools the field actually uses
You'll grow your skills across the full GTM spectrum: demo engineering, enablement, field activation, and product launches
In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.