About the Role
As a Commerce Cloud Specialist Solution Engineer, you will be the sole dedicated Commerce SE for the Middle East, embedded within a high-performing team of cloud specialists covering MC, Revenue Cloud, Field Service, and Slack. You'll partner closely with Account Executives and Account SEs to drive Commerce-led opportunities across B2B and B2C customers in the UAE, KSA, and the broader Gulf region.

This is a highly visible, customer-facing pre-sales role where your ability to connect Commerce capabilities to business outcomes — across complex, multi-cloud deals — will directly influence pipeline and revenue.

What You'll Do

• Own all Commerce Cloud pre-sales engagements in the Middle East, acting as the authoritative product expert across B2C Commerce, B2B Commerce, Headless/Composable Commerce, and Order Management
• Deliver compelling, business-value-driven demos and technical sessions tailored to customer pain points and industry context
• Lead discovery, solution design, and POC/pilot engagements for Commerce opportunities, often as part of broader multi-cloud deals
• Collaborate with Account SEs and AEs to craft winning deal strategies, addressing competitive threats (especially SAP and existing CRM/Commerce landscapes)
• Support large, complex proposals with sizing, architecture guidance, and ROI storytelling
• Partner with the Agentforce narrative — positioning Commerce Agents and AI-powered commerce capabilities as strategic differentiators
• Engage regional customer events, EBCs, and field marketing initiatives (Agentforce World Tour, Executive Briefings, etc.)
• Build internal knowledge and enablement assets to support the broader SE team on Commerce topics
• Act as a trusted advisor to customers ranging from retail and healthcare to agri-commodity groups and digital-native enterprises

What We're Looking For
Required:

• Bachelors Degree in Computer Science or related field.
• 5+ years of pre-sales or solution engineering experience, with strong focus on e-commerce or digital commerce platforms
• Deep knowledge of Salesforce Commerce Cloud (B2C and/or B2B), or equivalent platforms (SAP Commerce, Adobe Commerce, commercetools, Shopify Plus)
• Ability to deliver executive-level business value conversations as well as hands-on technical demos
• Strong Arabic and English communication skills — the ability to navigate both technical and C-suite conversations in the region is key
• Track record of supporting enterprise deals in a fast-paced, multi-stakeholder environment
• Experience in the Middle East or willingness to be based in Dubai

Preferred:

• Salesforce Commerce Cloud certifications (B2C or B2B Commerce Architect)
• Hands-on familiarity with Headless/Composable Commerce architectures and front-end integration patterns
• Experience positioning Order Management Systems (OMS) in complex retail or distribution environments
• Knowledge of complementary clouds: Data Cloud, Marketing Cloud, Service Cloud — comfort operating in multi-cloud deals is a big plus
• Prior work with retail, CPG, healthcare, or manufacturing verticals in the Gulf region

Why This Role

• You'll be the only Commerce SE in the Middle East — high ownership, high visibility, high impact
• Work alongside a tight-knit, world-class specialist SE team (MC, RC, FSL, Slack) in one of Salesforce's fastest-growing regions
• Competitive compensation with UAE tax advantages
• Target start: October 2026