Senior Salesforce Solution Architect

Key Responsibilities:

As an Industry Success Architect, you will specialize in multiple Industry Clouds with primary, secondary, and tertiary areas of expertise. You will:

• Drive Customer Impact - Partner with our most strategic and high-priority customers, assessing their Industry Cloud implementations and delivering expert recommendations on technical architecture, solution design, application lifecycle management, reliability, and feature adoption.

• Lifesciences Expertise - Serve as a trusted Subject Matter Expert (SME) in your Lifesciences Industry Clouds, providing both proactive and reactive guidance on architecture, technology strategy, thought leadership, and product best practices.

• Communicate with Clarity - Simplify complex technical concepts for diverse audiences, from technical teams to executive leadership, positioning yourself as a trusted advisor in key business and technology discussions.

• Innovate & Solve Problems - Identify capability gaps and design inefficiencies, recommending product enhancements or creative custom solutions that drive customer success and long-term adoption.

• Execute Proven Strategies - Leverage and tailor Success Architect playbooks to meet the unique challenges and opportunities of your Industry Cloud customers.

• Build Strong Relationships - Collaborate with internal and external partners, fostering connections that drive customer success, product improvement, and overall business growth.

Basic Requirements:

1. Solution Design & Architecture

• 5+ years of experience in software, system, or enterprise architecture with experience in Lifesciences domain

• Expertise in Salesforce products, platform capabilities, technical governance, and best practices.

• Experience with large-scale, complex implementations, including SaaS, PaaS, multi-tenancy, and multi-tiered infrastructure.

• Strong knowledge of enterprise application integration, covering process orchestration, master data management, AI, analytics, and security best practices.

2. Communication & Leadership

• Ability to assess business objectives, propose solution options, and drive stakeholder alignment.

• Strong written and verbal communication skills, with the ability to present complex technical concepts to both business and executive audiences.

• Skilled in creating clear, visually compelling design documents for diverse stakeholders.

• Proven ability to lead discussions, influence decision-making, and advocate for best practices.

3. Strategic Thinking & Problem Solving

• Ability to identify design inefficiencies, recommend optimizations, and drive customer transformation.

• Provide data-driven insights on customer success stories and industry trends.

• Passion for continuous learning and staying ahead of emerging technologies.

Desired Technical Skills:

• Secure & Scalable Architecture: Expertise in role hierarchy, sharing rules, profiles, permission sets, and security configurations. Proven ability to design scalable, high-performance architectures aligned with Salesforce best practices, including Large Data Volume (LDV) considerations.

• Salesforce Development: Hands-on experience with APEX programming, JavaScript, Visualforce, and Lightning Web Components (LWC). Familiarity with governor limits and best practices for efficient code execution.

• Data Management & Integration: Proficient in designing and managing data models, validation rules, and data governance best practices. Experience with data import/export, ETL tools, and integrating Salesforce with external systems via REST/SOAP APIs and middleware (e.g., MuleSoft).

• System Integration & Extensibility: Strong understanding of integrating Salesforce with other enterprise systems using APIs, middleware, and event-driven architectures. Experience working with OAuth, Platform Events, External Objects, and tools like Salesforce Connect.

• OmniStudio Knowledge: Experience with OmniStudio components is required.

• DevOps (Core + Industry): Strong understanding of software development and delivery process, assessing architecture environments and requirements in order to implement management solutions.

Certifications:

• Required: Salesforce Admin, Platform Developer 1 and JavaScript Developer

• Highly Desired: Certified Architect Credentials (Application and System Architect), Platform App Builder, Salesforce Advanced Admin and an Accredited Professional credential in at least one Industry Cloud specialization (e.g., Financial Services Cloud, Health Cloud, or Public Sector Solutions).