As a Salesforce Project Manager (Individual contributor), you will lead & own the end-to-end delivery of global, outcomes-based Salesforce implementations using Agile methodologies and modern, AI-enabled delivery practices. You will be accountable for delivery excellence, financial performance, governance, and stakeholder alignment, operating with a strong business-owner & customer-first mindset. This role requires strategic thinking, executive presence, and hands-on delivery leadership to manage complex Salesforce programs, protect project margins, and scale delivery impact across the organisation.

What We Expect

• End-to-End Salesforce Delivery & Financial Ownership: Own the complete Salesforce delivery lifecycle, managing scope, timelines, risks, resourcing, and dependencies while ensuring high-quality outcomes and protecting Sold vs. Delivered margins.

• Agile Delivery Leadership: Lead Agile delivery using frameworks such as Scrum and SAFe, driving sprint execution, backlog prioritisation, delivery predictability, and high-performing cross-functional Salesforce teams.

• Program Planning & Roadmap Management: Develop and manage integrated project plans and delivery roadmaps, ensuring transparent progress reporting, risk visibility, and dependency management across the engagement lifecycle.

• Drive Enterprise AI Architecture frameworks from a delivery standpoint, establishing clear project tracking milestones for predictive and generative AI workstreams while managing downstream environment and data dependencies

• Stakeholder & Executive Management: Drive stakeholder alignment through effective communication, executive reporting, governance forums, and proactive escalation management in complex, global environments.

• Focus on Performance Evaluation & ROI by tracking and showcasing program metrics that prove the business value, sprint velocity gains, and adoption rates of deployed Salesforce capabilities to client leadership

• Quality Governance & Delivery Excellence: Establish and enforce delivery governance, standards, and best practices, ensuring compliance, quality benchmarks, and continuous improvement across projects.

• Champion an AI-First Delivery & Engineering methodology by utilizing advanced AI tools, developer assistants, and automated tracking to optimize implementation schedules and boost team development capacity

• Resource & Budget Management: Plan and optimise project resourcing, manage budgets and forecasts, track financials, and mitigate delivery and financial risks throughout the engagement.

• AI-Driven Productivity Enhancement: Encourage the strategic adoption of authorised AI technologies to boost team efficiency and optimise overall project delivery cycles.

• Timezone flexibility: Timezone flexibility to ensure comprehensive support and alignment with global customer needs.

Requirements:

Must Have

• 10+ years of total experience in the IT industry, with 5+ years delivering Salesforce projects.

• Proven experience managing Salesforce implementations across Sales Cloud, Service Cloud, Experience Cloud and/or Industry clouds.

• Strong understanding of the Salesforce delivery lifecycle, with the ability to collaborate effectively with Architects and Technical Leads (hands-on configuration is not required).

• Demonstrated ability to communicate clearly, confidently, and assertively with senior stakeholders and executives.

• Salesforce Certifications (any one): Sales Cloud Consultant, Service Cloud Consultant, or Experience Cloud Consultant.

• Project / Agile Management Certification (any one): PMP, PMI-ACP, SAFe Agilist, PRINCE2, CSM, or PSM.

• Hands-on experience with project management and collaboration tools such as JIRA, Azure DevOps (ADO), MS Project, Smartsheets, Google Workspace.

• Awareness and practical exposure to AI-enabled delivery tools (e.g., Gemini, Notebook LM, Claude) and an Agentic Delivery mindset.

• Willingness to travel on a need basis.

Desirable/Nice to Have

• Experience delivering Salesforce projects in Financial Services, Consumer Goods, Healthcare, or Life Sciences domain(s).

• Exposure to MuleSoft, Salesforce Data Cloud, or related integration and data platforms.

• Familiarity with Agentforce use cases or related Specialist certifications, with a foundational understanding of how to scope, track, and manage digital agent-enabled projects.