Overview of the Role
Come join Salesforce and a team dedicated to driving healthy, long-term customer relationships and sustainable revenue growth! As an Informatica Renewals Manager, you will own and drive the renewal process for a portfolio of accounts, engaging customers up to 180 days ahead of their contract end date. You'll partner across the full renewals lifecycle — customer success, deployment analysis, negotiations, legal and security reviews, and account collections — to protect and grow subscription revenue while building lasting customer relationships.

Responsibilities

• Manage the end-to-end renewals process in partnership with the Customer Success and Sales teams to retain and expand customer subscriptions while sustaining strong, long-term relationships

• Analyze account usage data to identify gaps between what a customer owns versus what they're actively using

• Partner with Operations, Deal Strategy, and Legal teams to structure and finalize renewal negotiations

• Identify renewal risk within accounts early and build mitigation plans

• Engage directly with customer decision-makers to understand requirements and resolve roadblocks that could delay or jeopardize renewals

• Finalize renewal bookings ahead of contract expiration dates

• Drive uplift and upsell opportunities on renewal bookings to expand customer spend

• Support conversion of single-year to multi-year subscription terms

• Serve as the voice of the customer internally, while balancing what's best for the business — building strong cross-functional relationships along the way

Required Qualifications

• Experience in sales, account management, or customer support within a subscription or SaaS environment

• Understanding of the renewals cycle & process, the complexities and challenges & how to drive successful renewals outcomes

• Strong negotiation and relationship-building skills, with the ability to work cross-functionally with Legal, Deal Strategy, and Operations teams

• Ability to manage a complex sales cycle involving multiple stakeholders and long lead times

• Proficiency in using AI-powered tools to support deal analysis and renewal recommendations

Preferred Qualifications

• Experience with Salesforce

• Experience leveraging AI/ML tools (e.g., Salesforce Einstein, Agentforce, Slackbot, Claude, Gemini, or similar) to support renewal analytics and account insights
  

This is an office-flex role whereby 3 days a week working from our Sydney office is required.

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