Salesforce Data 360 is an integrated CRM platform that provides a 360-degree view of your customers. With Data 360, every company can collaborate around their customer directly or indirectly to deliver data driven personalized experiences their customers expect. Included in this platform is the Salesforce Data 360 product, which provides customers a single source of truth about each customer across sales, service, marketing, commerce and external data sources – all points of interaction. Salesforce Data 360 aggregates customer data from many sources, creates rich and dynamic customer profiles with intelligent insights using Einstein AI, and builds 1 to 1 personalized customer experiences based on these profiles. It is the future of Intelligent CRM. It's an enormous opportunity!

We are looking for a hardworking Product Manager that wants to be a part of defining the future of data driven CRM. The right candidate will have in-depth experience building Data Management, BI and AI analytics platform capabilities using metadata driven system, configuration based extensibility across UI, persistence, analytics and integration layers, integrating data in heterogeneous application landscapes with use of APIs & connectors and domain expertise with Salesforce or equivalent CRM or Marketing solutions. Experience with big data technologies, analytic platforms or applications built for high scale and performance is a big plus.

Reasons to join:

• Impact - your work will be used by thousands of customers, including Fortune 500 companies

• Technology - you will be working with consumer-scale big data and analytics technologies.

• People - work with phenomenal people in engineering, user experience, research, data science, customer success and more. Providing excellent opportunities to contribute and Learn from the best!

• Broad Exposure - you'll partner with dozens of teams across the company, building your profile and influence while you learn a ton about the top products.

• Learning - you will join a highly cross functional team who interact with all parts of the business every single week.

• Customer Success - You will work in an organization highly focused on delivering customer success throughout their lifecycle

• Salesforce is a great place to work where there's open and honest communication with our Ohana culture.

Responsibilities:

• Defining the platform capabilities for Data 360, in tighter integration with the Salesforce Platform.

• Contribute to the end to end Data Management experience for Salesforce Data 360, including influencing our AI, Analytics, and Data strategy.

• Define and drive Data 360's data privacy and regulatory compliance capabilities, including support for GDPR, CCPA, HIPAA, and emerging global privacy regulations — encompassing data subject access request (DSAR) fulfillment workflows, right-to-erasure automation, consent management integration, and compliance audit trail documentation.

• Contribute to Data 360’s access control policies leveraging ABAC and RBAC (Attribute-Based and Role-Based Access Control) models across Data 360's multi-tenant architecture, ensuring governance scales securely across enterprise customers.

• Contribute to Data 360's Data Catalog and Lineage strategy, including how these capabilities enable Agentic workflows and trusted AI.

• Work with other Salesforce cloud products to operationalize end to end use cases based on data and analytics integrations, including integrations to 3rd party systems.

• Engage with our partner and customer communities to deliver feature and product enablement, drive customer success and product adoption.

• Define and track adoption metrics, KPIs, and growth targets for Data 360 governance capabilities. Experienced in CTS analysis, Pricing and Packaging.

Qualifications:

• Minimum of 14+ years experience in product management with expertise in SaaS or PaaS environments.

• Strong understanding of SaaS Platform technologies, architecture, and integrations. Experience with Salesforce Platform is a big plus, including Developer Platform, DX, extensibility, UI, API.

• Experience with data governance, compliance requirements (GDPR, CCPA, SOC2), and security best practices for multi-tenant SaaS platforms.

• Strong knowledge of access control models including ABAC and RBAC (Attribute-Based and Role-Based Access Control), with experience implementing them at scale.

• Strong understanding of Data Catalog and Lineage capabilities and how they are used in Agentic workflows.

• Working knowledge of global data privacy regulations — GDPR, CCPA/CPRA, HIPAA, and emerging frameworks (EU AI Act, India DPDP Act) — with experience building or managing product capabilities for regulatory compliance, including DSAR fulfillment, consent management, data retention policies, and audit trail documentation