Description
The Experience
Salesforce’s DNS team seeks a Senior/Lead Engineer to join the DNS Operations team. This team is responsible for 24x7 support of the Salesforce public cloud environments. As a member of the DNS Operations team, you will be responsible for incident management on all aspects of the production DNS solution, including performing break/fix and proactive maintenance to resolve outages and minimize the potential for future impact. This includes building, upgrading, and decommissioning public cloud environments. You will support Hyperforce DNS-related customer issues and ensure thorough root cause analysis is completed on all the customer-impacting problems.
What You'll Actually Be Doing
Provide first-line customer support and technical expertise for Hyperforce DNS-related issues to determine the root cause of DNS outages to implement workarounds and permanent solutions.
Ensure all Hyperforce DNS issues are resolved promptly, with minimal customer impact.
Isolate server software problems and work with vendors to resolve issues as necessary.
Perform proactive maintenance, builds, decommissioning, etc.
Work collaboratively with engineering teams to identify ways to proactively improve the stability of the services and decrease the potential for future outages to occur.
Drive service ownership for the DNS Cloud; assist in streamlining problem and change management processes, improving alerting and incident handling, and increasing automation.
You're Our Person If You Have:
Minimum of 5+ years of work experience working with Cloud Architecture
In-depth, hands-on experience with Linux Systems Administration and Troubleshooting, servers, and Cloud architecture. Good knowledge of Linux internals.
Proven professional work experience with Python. In-depth understanding of OOP, design patterns, data structures, algorithms, and concurrency.
Public cloud engineering on GCP, AWS, and or Azure platforms. Cloud provisioning, infrastructure, and migration at cloud scale.
Use of AI assisted development tools to automate DNS and infrastructure management.
Solid understanding of configuring, deploying, managing, and maintaining large cloud-hosted systems.
Experience with container and orchestration systems like Kubernetes, Docker, etc.
Experience with infrastructure automation tools like Splunk, Puppet, Spinnaker, Terraform, git, etc.
Strong understanding of fundamental network technologies like DNS, Load Balancing, SSL, TCP/IP, SQL, HTTP, Switches, Routers.
CI/CD experience with tools like Jenkins, and Travis CI.
Implementation experience of large infrastructure projects.
A continuous learner, a critical thinker, and a team player with excellent communication skills.
Embrace a culture and work environment that promotes diversity and inclusion.
Configuration management with open-source tools, ideally Puppet, Chef, Salt, or Ansible.
Experience maintaining monitoring platforms like Grafana.
Even Better If You Have:
Experience using AWS Route 53.
Working in high-availability, 24x7x365 large-scale multi-datacenter environment
Highly skilled in packet analysis, network analysis tools, troubleshooting, and analytical fault diagnosis.
Security hardening of network infrastructure, such as DNSSEC
Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.
In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.