Delivery Project Manager

RESPONSIBILITIES
• Create and manage project plans; monitor and review project progress and timelines; adjust schedules and plans as needed; and identify and resolve issues to ensure project success.
• Ensure on time and on budget delivery of projects while also ensuring that project gates and governance are properly adhered to during the execution of the project.
• Track utilization of project resources and manage this against the resource allocation and budget. This includes on time entry and approvals for project timesheets.
• Manage day-to-day execution of project implementations. Assist with the planning, tracking, documentation and status updates for the project.
• Manage scope changes and ensure the project is delivered on time and within budget
• Able to manage one or two large projects or a couple of small to medium sized
interrelated projects requiring complex cross-functional collaboration and management at the program level.
• During a project, be the primary customer interface and perform project management activities that ensures adherence to Salesforce and internal methodology and project gates and governance.
• Exercise solid project leadership skills combined with strong business acumen and in-depth analytical skills.
• Facilitate requirements gathering and assist with the creation of project deliverables, as needed.
• Facilitate and own the creation of Salesforce technical design documents for complex projects, by interfacing with Technical Architects and Developers, as needed.
• Adopt a standardized development lifecycle methodology for all projects.
• Identify opportunities to leverage all Salesforce technologies.
• Facilitate review sessions with the client and your team.
• Participate in end-to-end implementation planning including project management, issue management, communication and change management.
• As necessary, write and review QA and UAT test scripts.
• Manage UAT with end users including coordination and user acceptance sign-off.
• Leverage business knowledge and expertise to drive business process improvements.
• Establish and maintain trusted advisor relationships with client project stakeholders by providing vision and future product roadmapping.
• Have difficult conversations regarding budget, resources and timeline and formally capture and communicate outcomes of those meetings.
• Responsible for all project deliverables, reviewing those deliverables prepared by the team prior to submission to the client-
• Identifies and manages project risk

PREFERRED QUALIFICATIONS & SKILLS
• 5+ years experience in project management role leading enterprise-scale CRM projects
• Salesforce experience is required
• Demonstrated project leadership skills with direct responsibility for managing project teams, budget and schedule against a customer or vendor contract
• Demonstrated ability to manage Director+ level internal and external project
stakeholders; demonstrated negotiation, conflict management, escalations, executive communication and leadership skills
• Outstanding and effective interpersonal skills; along with strong communication skills both verbal and written; ability to manage and communicate with remote teams during non-traditional business hours
• Ability to lead both small and enterprise-wide engagements, facilitate meetings,
mentoring teams of junior team members, and proactively manage project risks
• Ability to weigh business and technical requirements to identify dependencies, produce project plans and estimates
• Ability to proactively identify and manage project risks
• Ability to work effectively in a fast paced, high energy, team-oriented environment
• Ability to multi-task and perform effectively under pressure
• Must be able to travel
• Bachelor's degree in Business Administration and/or Information Technology or
equivalent experience
• Agile SCRUM Master Certification
• Project Management Certification i.e. Prince2, APM or PMP
• Salesforce Certifications (Admin, Sales, Service, Marketing, etc.) preferred but not necessary

LEADERSHIP QUALITIES
• COMPOSURE: Strong customer-facing communication and interpersonal skills with the ability to support complex engagements
• EXPERTISE: Working knowledge of industry best practices and implementation
experience of the salesforce product suite
• CREDIBILITY: Able to interact with various levels of an organization both technical and non-technical to discuss comprehensive solutions
• CONSULTATIVE: Able to lead high powered workshops and effectively tailor messaging based on the audience and subject matter
• WILLINGNESS: Able to analyze customer issues, articulate comprehensive solutions, and craft a plan of action
• LEARNER: Has a passion for continued education in new technologies and complex business and technical concepts
• PASSION: Passionate about Customer Success and a great listener
• URGENCY: Ability to move fast and drive business value and results
• TRUST: Ability to earn the trust of the stakeholders