We are looking for a Senior Renewals Manager to join our growing team. You will build strategic relationships with Sales, Customer Success, Finance, and Operations in order to minimise attrition, accurately forecast risk, and drive customer success. You will be responsible for identifying and analysing risk during the customer contract term by engaging with customers and internal collaborators to resolve underlying issues while optimising the financial outcome, maintaining accurate forecasts, and adhering to all Salesforce policies.

Responsibilities

• Be the renewals owner for resolving complex customer issues and mitigating potential attrition during the contract term

• Provide accurate 90-day rolling forecasts for your assigned renewal region through diligent maintenance of renewal opportunities

• Leverage existing processes and reporting, plus detailed forensic analysis (usage and contract) for early identification of potential attrition

• Act as subject matter expert and provide guidance to the extended team on optimal resolutions

• Work closely with Sales, Customer Success, Finance, Pricing, Legal, and the Renewals team to streamline resolution (notifications, approvals)

• Own creation of replacement contracts and detailed quotes with approvals

• Provide renewals management with regular status updates, concise summaries of complex issues, and accurate transparency into forecasted attrition; escalate as needed

Minimum Requirements

• Proven success in Sales, Renewals, Operations, or Account Management

• Strong analytical background with proven problem-solving skills

• Track record working at a detailed level with multiple cross-functional collaborators and customers to build a case and drive consensus

• Strong customer-facing leadership skills

• Excellent negotiation skills

• Highly effective communication skills across all functions/levels

Preferred Requirements

• Experience with Salesforce, including proficiency with Salesforce reporting and Excel