Description
About the Team:
Hello! We’re the Content Experience team for Agentforce Sales. We are the #1 CRM for sales. We help our customers accelerate growth and boost productivity — from lead management to forecasting to closing revenue. We work closely with product managers, engineers, and the user experience team in an Agile development environment to produce online help, in-app assistance, guides, videos, and more.
Who We’re Looking for:
Our ideal candidate is passionate about creating comprehensive, accurate, and approachable content for Admin, end user, and developer audiences that helps them understand and connect with complex technical subjects. You enjoy digging into what your audience needs to know to succeed, collaborating closely with cross-functional stakeholders, and working with other writers to create great content.
Responsibilities:
Own, create, and maintain documentation and in-app assistance for Salesforce applications, primarily Agentforce Sales and Salesforce Suites.
Required Experience/Skills
8-10+ years of experience documenting software for Admin and end user audiences
Ability to write accurate, concise, and approachable content
Familiarity with Gen AI tools and concepts and a desire to use gen AI to expedite the content development lifecycle
Excellent project management skills
Excellent stakeholder management skills
Experience juggling multiple priorities, defining scope where ambiguous, and setting and managing expectations with content and engineering stakeholders
Ability to self-manage and self-prioritize to get alignment
Ability to quickly learn complex technologies
High standards of quality and attention to detail
Experience with common XML-based authoring tools, like Markdown, Oxygen, or Flare
Experience with source control software, such as Perforce or Git
Excellent problem solver
Excellent communication and interpersonal skills
Strong advocate for the customer
Experience working in an Agile development environment
Desired Experience/Skills
Experience with Salesforce products
Experience with AI tools used for content creation or management
Experience creating API documentation and the ability to read and understand code samples
Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.
In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.