Airkit

airkit.com

Airkit.ai (formerly known as Ruist) is a generative AI customer service platform that provides fully customizable, autonomous AI agents designed to resolve over 90% of customer questions instantly. The platform enables businesses to automate customer interactions through code-free and low-code tools, supporting omnichannel engagement across web, mobile, SMS, and voice. Airkit.ai integrates with business systems such as eCommerce platforms, order management, and CRM, allowing for real-time, personalized customer support and workflow automation. Its features include drag-and-drop interface design, pre-built templates, and real-time analytics to streamline development and enhance user experiences. Airkit.ai primarily serves eCommerce and customer service teams, aiming to improve operational efficiency, customer satisfaction, and staff retention. The company was acquired by Salesforce and now operates as part of Salesforce's Service Cloud, continuing to innovate in AI-driven customer engagement solutions.