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Systems Engineer



Software Engineering
Bengaluru, Karnataka, India
Posted on Thursday, May 9, 2024

We are a next-generation media technology company that provides cloud broadcast and targeted advertising solutions to broadcast TV and streaming TV platforms. Amagi enables content owners to launch, distribute, and monetize live linear channels on Free Ad-supported Streaming TV and video services platforms. Amagi also offers 24x7 cloud-managed services bringing simplicity, advanced automation, and transparency to the entire broadcast operations. Overall, Amagi supports 700+ content brands, 800+ playout chains, and over 2100 channel deliveries on its platform in over 40 countries. Amagi has a presence in New York, Los Angeles, Toronto, London, Paris, Melbourne, Seoul, Singapore, and broadcast operations in New Delhi, and an innovation center in Bangalore.

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Job Profile:

The Systems Engineer (SE) will build Amagi solutions for the global team of systems engineers as part of customer proof of concepts and new release testing. The SE will be responsible for automating manual tasks and solutions that will bring efficiency to the existing workflows. The SE will be engaged when more complex, custom integrations with customer solutions are required. The SE will be the interface between the customer and the product team leading product discussions, feature requests, and building proof of concept for customers. The SE will build and maintain product demos, technical presentations, and other technical collateral necessary in various stages of the sales cycle.

The SE will support the sales team in account planning and opportunity sales cycle by taking technical ownership of the opportunity, and engaging product subject matter experts as necessary.

Job Description

The SE will be responsible for all technical aspects of the pre-sales process. The SE is expected to use the breadth and depth of their technical knowledge in broadcast and/ or streaming video monetization to lead customer conversations and identify opportunities using probing questions. The SE will prepare curated demos, and customer-focused proofs of concept(POCs) with clearly defined success criteria, and manage technical customer engagement for handoff to the onboarding team. The SE will prepare a technical statement of work (SOW) used by the sales team, to highlight products and services utilized in the proposed solution. The SE will take technical ownership of the opportunity, engaging subject matter experts (SMEs), open issues, and report product feature requests during the entire pre-sales process. The SE will represent Amagi at trade shows and other forums as required to discuss and demonstrate the technical capabilities of Amagi products and services. Other job responsibilities include but are not limited to technical responses to requests for proposals (RFPs), authoring blog posts, and building training/ demo collateral for internal and external enablement.

Duties and Responsibilities

  1. Manage pre-sales engagement across multiple customer opportunities, and related projects with the ability to prioritize work and proactively escalate risks in consultation with the manager and sales teams.
  2. Create software tools and scripts that automate manual tasks and solve customer problems or help integrate customer workflows into amagi workflows.
  3. Will build and deliver curated demos/ POCs based on customer requirements, and clearly define success criteria.
  4. Create internal cases and anticipated product feature requests based on product gap analysis. Collaborate with the product development teams on feature prioritization.
  5. Attend calls for customer emergencies and with global internal teams during non-working hours if needed.
  6. Develop technical collateral, blog posts, and training materials, highlighting Amagi’s products and features. Participate in trade shows and technical forums representing Amagi.
  7. Provide regular feedback to make the pre-sales engineering process more efficient and help improve the product and technical documentation.
  8. Other related duties as assigned.

Requirements and Qualifications

  1. Bachelor's degree or equivalent years of relevant experience
  2. Strong scripting knowledge in any programming language.
  3. Prior media technology experience would be an added advantage.
  4. Desirable - professional certifications in public cloud technologies
  5. Desirable - Knowledge of Kubernetes.
  6. This position is open to recent graduates from Computer Science and related fields.

Required Skills and Abilities

  1. Desire to learn and build a career in media technologies
  2. Solid educational background with software development experience
  3. Demonstrated ability to solve challenging problems through software
  4. Desirable to have a working knowledge of public cloud services (e.g., AWS, GCP), Linux, automation tools - IaC (e.g., Pulumi, Terraform, Cloudformation, Ansible), scripting languages (e.g., Ruby, Python), workflow - (e.g., Argo CI/CD, Gitops), containerized services - Kubernetes.
  5. Desirable to have working knowledge of sales and software engineering tools such as Salesforce, Jira, Confluence, etc.
  6. Ability to understand and accurately document complex technical customer requirements.
  7. Ability to write concise and clear technical instructions and product descriptions.
  8. Ability to clearly communicate technical concepts and product details during customer presentations and demos.
  9. Ability to multitask and time manage multiple opportunities.