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Ad Operations Specialist - Supply Support



Customer Service, Operations
Bengaluru, Karnataka, India
Posted on Monday, June 3, 2024

Amagi is a global leader in cloud-managed services for the streaming TV and broadcast TV industry. Amagi enables TV networks and content owners to distribute and monetize their content. Amagi’s clients include premium networks and platforms such as NBCU, CBS, PBS, Samsung TV Plus, Redbox, XUMO, Roku, A+E Networks, Viceland TV, MGM, ShortsTV, Yahoo! Finance, PeopleTV, Tastemade, Turner Corporation, Discovery Networks and more.

Amagi pioneered the use of cloud technologies in the broadcast industry, and today manages 2000+ channels with deployments in more than 40 countries. Amagi is an advanced tier partner of Amazon Web Services (AWS), and works on the latest cloud technologies that are shaping the media and entertainment industry. Amagi has sales offices in New York, Los Angeles and London, an operations centre in New Delhi, and an innovation centre in Bangalore.

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Work Location: Bengaluru Work Mode: In-Office

Job Profile:

Amagi is looking for a Supply Ops Account Manager to join the Media & Ad Operations team who will be responsible for account management, including proactive monetization, yield optimization, troubleshooting and reporting. The Supply Ops Account Manager should be able to identify, implement and evaluate optimizations based on account trends and work closely with publishers to troubleshoot issues when they arise to find solutions. The Supply Ops Account Manager will report to the Supply Ops Team Lead.

The ideal candidate is a strategic doer with a data-driven approach and an ability to multi-task with an eye for detail. Additionally, candidates should be excited to work in a fast-paced environment while thinking quickly on their feet. You will be working with team members and leadership in implementing continuous improvements related to inventory implementation to make the process more effective for clients and business, as well as providing additional operational support as needed.

Key Responsibilities:

  • Ownership of supply related support, configuration, and troubleshooting for assigned account
  • A/B testing to check end to end integration of VAST protocol is working as expected
  • Regularly monitor account performance and proactively execute optimizations
  • Analyze historical performance data to identify opportunities to improve monetization and maximize yield
  • Investigate and resolve issues that arise, including reporting discrepancies, creative issues and other trafficking requirements
  • Managing inventory quality and working with 3rd party verification companies to review ad logs and root out potential IVT
  • Assist in the development of client-facing campaign performance reports
  • Collaborating with channel onboarding team to ensure tags are working properly when launching new channels
  • Effectively resolve open projects and tickets and communicate cross functionally
  • Re-prioritize work as needed, understand inbound requests and upcoming deadlines across the business.
  • Other duties and responsibilities as assigned

Skills and Expertise Required:

  • 1-3 Years of experience in online advertising, with a preference to supply side experience
  • Ability to work second shift (2pm-10pm IST)
  • CTV experience is highly preferred
  • Strong working knowledge of SSAI preferred
  • Good understanding of ad servers and VAST tag configuration on various ad servers (experience with SpringServe or Publica preferred)
  • Highly self-motivated and well-organized with strong verbal and written communication skills
  • Comfortable with Google Sheets and able to consolidate information and work with multiple data points
  • Experience with troubleshooting discrepancies, tag setup issues, delivery issues, and other technical support inquiries
  • Demonstrated strong time-management, prioritization, and organizational skills
  • Demonstrated strong strategic and analytical planning and problem-solving skills
  • Excellent interpersonal skills, with the ability to cultivate relationships and negotiate with internal clients

Ability to meet deadlines and partner timeline expectations