We are seeking an experienced Revenue Cycle Management (RCM) Leader to establish and scale the Revenue Cycle Management function within a Global Capability Center (GCC). This individual will partner closely with the U.S.-based Revenue Cycle leadership team to build a high-performing organization that delivers efficient, scalable, and high-quality support across core revenue cycle functions.

This is a 0-to-1 leadership opportunity, requiring a leader who can build teams, establish operating models, implement governance, and create scalable processes while driving operational excellence in a fast-growing environment. The role will play a key part in improving collections, optimizing workflows, enhancing productivity, and leveraging technology to strengthen revenue cycle performance.

Key Responsibilities

Revenue Cycle Leadership

• Lead GCC-based revenue cycle operations across insurance verification, claims management, denial management, accounts receivable, collections, and payment posting using a cloud-based Practice Management System.
• Drive standardized processes, operational excellence, and continuous improvement across the revenue cycle.
• Partner with global stakeholders to establish performance standards, governance, and scalable operating models.

GCC Build & Team Leadership

• Build and scale the RCM function, including organizational design, hiring, onboarding, workforce planning, and capability development.
• Lead, coach, and develop high-performing teams while fostering a culture of accountability, collaboration, and continuous improvement.
• Establish service delivery models, operational controls, and governance frameworks to support long-term growth.

Operational Excellence & Analytics

• Monitor and improve key performance metrics, including accounts receivable aging, denial rates, clean claim rates, first-pass resolution, collections performance, productivity, and quality.
• Develop reporting dashboards and leverage analytics to drive operational decisions and business outcomes.
• Identify workflow gaps, operational risks, and automation opportunities to improve efficiency and reduce manual effort.

Technology & Process Improvement

• Champion the effective use of Practice Management Systems and supporting technologies.
• Partner with technology teams to drive automation, optimize workflows, and enhance revenue cycle performance.
• Lead change initiatives while ensuring operational stability and strong employee engagement.

Quality & Compliance

• Ensure compliance with payer requirements, regulatory standards, documentation guidelines, and HIPAA.
• Drive quality assurance programs and proactively address root causes of operational inefficiencies and claim denials.

Qualifications

Required

• 8+ years of progressive experience in Healthcare Revenue Cycle Management.
• 5+ years of leadership experience managing India-based or global teams.
• Strong expertise across claims management, payer processes, denial management, accounts receivable, collections, insurance verification, and payment posting.
• Experience building teams or functions from the ground up.
• Strong analytical, problem-solving, stakeholder management, and communication skills.

Preferred

• Experience in dental or multi-site healthcare organizations.
• Experience with cloud-based Practice Management Systems.
• Exposure to automation, digital transformation, and process improvement initiatives.

Leadership Competencies

• Builder's mindset with experience creating scalable operations.
• Strong business acumen and operational rigor.
• Data-driven decision-making and continuous improvement focus.
• Ability to influence cross-functional and global stakeholders.
• Comfortable leading through ambiguity and organizational change.
• Strong people leadership and talent development capabilities.

Success Measures

• Successfully establish and scale the GCC Revenue Cycle Management function.
• Achieve productivity, quality, and service delivery targets.
• Improve key revenue cycle metrics, including denial rates, accounts receivable aging, clean claim rates, collections performance, and first-pass resolution.
• Build a high performing, engaged, and scalable organization while driving continuous operational improvements.