Role Overview

Apna Mart is looking for Associate Trainers and Senior Trainers to strengthen our Learning & Development function and drive real capability building on the ground.

Key Responsibilities

• Manage the Training Centre end-to-end, including batch planning, scheduling, execution, and performance tracking.
• Deliver structured classroom training and on-the-job training (OJT) for new hires and existing store staff.
• Regularly visit stores to provide hands-on mentoring, coaching, and live OJT support
• Conduct training sessions on customer service, store operations, POS systems, inventory basics, and SOP adherence.
• Ensure smooth transition from classroom training to store-level execution by closely coordinating with Store Managers.
• Create, update, and improve training content, SOPs, presentations, assessments, and job aids.
• Prepare daily/weekly training plans, reports, and effectiveness reviews.
• Maintain complete training MIS, attendance logs, feedback, assessments, and certification records.
• Drive continuous improvement by identifying skill gaps and recommending training interventions.
• Strong working knowledge of MS Excel, PowerPoint, and MS Word is mandatory.

We hope you have...

• Experience in Retail / L&D / HR / Operations.
• Can execute on the shop floor, not just deliver PPTs.
• Are comfortable traveling to stores and coaching staff in live environments.
• Take ownership, push standards, and hold people accountable.
• Understand retail realities and can translate training into performance.