Job Description

Strategic Responsibilities

• Define and lead overall Mitra Management strategy, covering hiring, onboarding, retention, and engagement.
• Translate business priorities into Mitra related policies to ensure sustainable workforce supply and quality.
• Benchmark compensation, benefits, and industry practices to reduce churn and increase retention.
• Represent Mitra’s perspective in management discussions, ensuring field insights are translated into actionable improvements.
• Act as a decision maker based on structured data, assessing impact before implementation.

BAU Responsibilities

• Oversee the end to end Mitra lifecycle: recruitment, onboarding, training, retention, and exit.
• Ensure onboarding programs are operationally strong and focused on readiness.
• Monitor and evaluate retention metrics, churn trends, and operational compliance.
• Provide feedback loops to ensure Mitra understands and can use company tools effectively.
• Align with internal stakeholders (Ops, HR, Finance, etc.) for policy execution.

Team Management Responsibilities

• Lead and mentor the Mitra Management team, ensuring clarity of roles and accountability.
• Collaborate closely with Ops leads to ensure a cohesive execution.
• Build a culture of data driven decision making within the team.

Requirements

Education & Knowledge

• Bachelor’s degree or higher in Business, Operations, HR, or related field.
• Strong knowledge of outsourcing, mass hiring, and Mitra ecosystem management.

Experience

• Minimum 8–10 years experience in operations, outsourcing, or mitra management.
• Proven track record in managing large scale mitra ecosystems (Grab, Gojek, logistics, or similar startups).
• Experience in designing policies that balance operational needs and partner engagement.

Personal Characteristics

• Strategic thinker with operational practicality.
• Data driven and comfortable making high impact decisions.
• Strong communication, stakeholder management, and negotiation skills.
• Resilient and adaptable in a fast paced, high growth environment.