About Astro

ASTRO is Indonesia's quick commerce company that delivers groceries and essentials to your door within 15 minutes. Founded in 2021 by a group of seasoned e-commerce executives and is backed trusted international investors, it is our mission to make people's lives simpler and easier by saving them time, energy, and money.

Just like real Astronauts that take off into outer space, Astro embodies the values of being fast, bold, adventurous, and technologically advanced.

Interested in working for a company that pushes the boundaries and strives to be the best? Join us now to be a part of this ground-breaking mission!

About this Positions:

As a Commercial Fulfillment Analyst / Supervisor, you'll play a key role in optimizing our commercial fulfillment operations by identifying process improvements, leading operational initiatives, and ensuring purchase order processes run accurately and efficiently. You'll collaborate with cross-functional teams, leverage data to solve business problems, and lead a small team to deliver operational excellence.

As an Astronaut, your responsibilities are:

• Support the commercial fulfillment team in achieving its business goals by providing day-to-day direction, guidance, and motivation to the team
• Help streamline the order purchasing process so that orders are processed efficiently, accurately, and on time
• Perform data analysis to identify recurring issues and inefficiencies, and propose improvements to the process
• Drive and support continuous improvement initiatives that increase the team’s productivity and operational efficiency
• Execute end-to-end improvement initiatives together with cross-functional teams
• Support socialization and change management when new processes, tools, and features are rolled out, to ensure smooth implementation
• Oversee the daily order purchasing operation, ensuring all orders are processed accurately and within SLA
• Address and resolve day-to-day operational issues quickly to minimize impact on order fulfillment
• Monitor operational metrics, task progress, and team output to make sure daily and weekly targets are met
• Coordinate and align with related teams to keep order processing running smoothly
• Liaise with suppliers to ensure timely PO confirmation and delivery, and follow up on any issues related to order fulfillment
• Manage the day-to-day work of the team, including allocating and delegating tasks, on-the-job training, coaching and mentoring, and supporting performance evaluations together with the Lead and relevant stakeholders

To be an Astonaut, you need to have:

• Bachelor's degree in Business Administration, Engineering, or a related field from reputable universities
• In-depth understanding of business process optimization and continuous improvement principles
• Minimum 2 years of experience in Operations, Operations Excellence, Supply Chain, or a similar role, with exposure to PO or procurement processes
• Experience supporting or running process improvement initiatives
• Proven project management skills, comfortable handling several initiatives running at the same time
• Preferably has experience in the e-commerce, retail, or FMCG industry
• Experience leading or coordinating a small team (1–3 people) is a plus
• Experience in operating data analytics tools and software (e.g., Excel, SQL, Tableau, Python or similar)
• Able to build in-house tools that automate manual and repetitive tasks (mandatory)
• AI fluency – comfortable using AI tools to work faster and solve problems day to day (mandatory)
• Able to guide, support, and motivate a small team
• High attention to detail and a commitment to accuracy and quality
• Strong analytical and problem-solving abilities, with a proactive approach to identifying and addressing issues
• Good interpersonal skills, with the ability to work effectively with cross-functional teams and stakeholders
• Adaptable and resilient, with the ability to support change management efforts and drive continuous improvement
• Handles responsibilities, pressure, and stakeholders in a calm and professional manner
• Strong analytical skills, able to bring together data from multiple sources into clear, actionable insights
• Good problem solving and organization skills
• Strong written and verbal English communication, able to present and influence junior to mid-level stakeholders
• Demonstrated supervisory and interpersonal skills to lead a small team
• Able to work collaboratively and effectively with cross-functional teams