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Junior Tech Support Analyst



IT, Customer Service
Bengaluru, Karnataka, India
Posted on Friday, June 14, 2024

Junior Tech Support Analyst

Atlassian Corporate Engineering (ACE) | Bengaluru, India | Full-Time

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If you love learning new systems and technologies, striving for continuous improvement, and pride yourself on your customer service skills, then Atlassian has a superb opportunity for you!

More about you

We love people with a healthy balance of technical ability and pride themselves on customer service. You research and play with new technologies in your spare time and know how to translate complex technical ideas for non-technical people. You don't take things at face value because “that's the way they are done,” but seek to understand the reasons and take steps to improve. You are tenacious in your pursuit of understanding, getting to the bottom of an issue to prevent it from recurring and helping the team by documenting your journey and successes.

Reporting to the India Technical Support Manager as a Junior On-Site Technical Support Analyst, you will be based onsite in the Bengaluru office during regular work hours (Monday-Friday), supporting Atlassians by maintaining meeting rooms, providing event support and technical support for technologies that Atlassian's use daily.

More about this position

The regional Technical Support Team is part of a global team that supports Atlassians from our (very casual) executive level to regular employees, regardless of where they choose to work. We are experienced communicators working with other teams in Workplace Technology, such as the Service Desk, Engineering, and Leadership teams. As champions for the end-user, we touch almost everything Workplace Technology does, plus more. You'll work with integral Atlassian teams, including Product, Server, Cloud and Mobile Engineering, Customer Support and Execs, so there is always a new challenge!

On your first day, we'll expect you to have:

  • Epic customer service skills;

  • A love of helping people and an appetite to learn;

  • AV troubleshooting (VC and collaboration Technologies such as Zoom Rooms & digital signage);

  • Experience in providing tech prep & support for events onsite;

  • Solid skills in supporting and troubleshooting MacOS both in-person and remotely;

  • Solid skills in supporting collaboration tools (Slack, Zoom, GSuite, etc).

It's great, but not required if you have experience with:

  • Experience supporting Windows 10/11

  • Familiarity with MDM solutions

  • Some familiarity with SAML integrations

  • Experience working with a globally distributed team